At a Glance
- Tasks: Lead guest experience and manage reservations across multiple venues in a vibrant hospitality setting.
- Company: Join Paris Society, a dynamic brand known for its exceptional service and atmosphere.
- Benefits: Enjoy competitive pay, generous holidays, wellness support, and exclusive discounts.
- Other info: Opportunities for growth and a fun, supportive work environment await you!
- Why this job: Be a key player in creating unforgettable experiences for guests while developing your leadership skills.
- Qualifications: Experience in premium hospitality and strong team management skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Multisite Reception & Reservation Manager to join our restaurants based at The Hoxton, Shoreditch, and House of Louie.
GUEST EXPERIENCE & BRAND STANDARDS
- Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.
- Ensure the highest level of guest welcome and experience across all venues.
- Guarantee strict adherence to Paris Society service standards.
- Supervise and optimize guest journey: physical welcome, reservation experience, seating flow.
- Handle VIP guests and sensitive situations with professionalism and discretion.
- Ensure consistency and excellence across all 5 points of sale.
RESERVATION & TOOLS MANAGEMENT
- Oversee and optimize reservation systems across all venues.
- Ensure perfect mastery and daily use of SevenRooms (mandatory).
- Supervise booking flows, table allocation strategies, and guest database quality.
- Support teams in managing complex requests and high-demand services.
- Monitor performance indicators (occupancy rate, covers, no-shows, guest preferences).
- Ensure proper handling of emails, calls, and digital guest interactions.
TEAM MANAGEMENT & LEADERSHIP
- Manage, lead and develop host and hostess teams across both venues.
- Act as a strong leader, ensuring team alignment with Paris Society standards.
- Oversee recruitment, onboarding, and training of hostess teams.
- Create and manage team schedules in line with business activity.
- Train teams on service excellence, guest experience, and tools (SevenRooms).
- Identify high-potential profiles and support internal growth.
- Foster a positive, motivating, and high-performance team environment.
- Ensure continuity of operations by stepping in on any position if needed.
OPERATIONS & MULTI-SITE COORDINATION
- Ensure smooth daily operations across both venues.
- Adapt organization according to activity levels and events.
- Maintain strong coordination between the 5 venues.
- Ensure consistency in processes, communication, and execution.
- Be present on the floor during peak times and high-demand services.
- Anticipate operational challenges and implement solutions proactively.
REPORTING & CROSS-FUNCTIONAL COLLABORATION
- Report directly to the Multi-Site Operations Director on performance, operational issues, and team management.
- Act as a key relay between venues and Paris head office.
- Collaborate closely with operations teams, events teams, and marketing teams.
- Ensure proper communication and information flow across all stakeholders.
- Contribute to continuous improvement of processes and tools.
Qualifications
- Proven experience as Head Hostess or similar role in premium hospitality.
- Strong experience in multi-site or high-volume environments.
- Perfect knowledge of Paris Society standards.
- Excellent command of SevenRooms and reservation management tools.
- Strong understanding of guest experience and luxury service codes.
Interpersonal Skills
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to work under pressure in fast-paced environments.
- Proactive mindset with strong anticipation and problem-solving skills.
- Ability to anticipate needs, adaptability, and service-oriented attitude.
Benefits
- Competitive salary including TRONC.
- Up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and access many ways to support your physical & mental wellbeing.
- Confidential hotline and network of mental health first aiders available for support.
- Retail & hospitality perks through our partners.
- Free night at The Hoxton and a meal for two when you first start with us.
- Staff meals provided during shifts.
- Excellent discounts across the Ennismore family for you and your nearest and dearest, even if you leave.
- Free night at The Hoxton every year and extra perks for milestones.
- Opportunities for progression and change within a global brand family.
- Training and development academies to broaden skillset and support growth.
- Extra time off to volunteer with partner charities.
- Regular team events, drinks, and bi-annual parties.
- Enhanced family leave for expansion.
- An annual diversity and inclusion calendar of events.
Multisite Reception & Reservation Manager - Paris Society London employer: PARIS SOCIETY
Paris Society is an exceptional employer, offering a vibrant work culture that prioritises guest experience and team development across its prestigious venues in London. With competitive salaries, generous holiday allowances, and a strong focus on employee wellbeing, staff enjoy numerous benefits including training opportunities, discounts, and regular team events, all while being part of a dynamic and supportive environment that fosters growth and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Multisite Reception & Reservation Manager - Paris Society London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PARIS SOCIETY. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PARIS SOCIETY
Don't be shy about reaching out to PARIS SOCIETY directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Multisite Reception & Reservation Manager - Paris Society London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PARIS SOCIETY and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PARIS SOCIETY
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
