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- Tasks: Lead and optimise logistics operations, ensuring efficient stock movement and order management.
- Company: Join a family-run business that values collaboration and a human approach.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on continuous improvement and teamwork.
- Why this job: Make a real impact in the beauty and luxury retail sector while developing your skills.
- Qualifications: 4-6 years in logistics or operations management, preferably in retail.
The predicted salary is between 40000 - 50000 £ per year.
The Logistics Operations Manager is responsible for leading and optimising day-to-day logistics and operational activities across the business, ensuring the efficient movement of stock from warehouse to retail and online partners. The role owns order management, inventory control, retailer coordination, and launch logistics, while driving operational excellence and continuous improvement.
KEY RESPONSIBILITIES
- Logistics & Operations Management
- Own and manage all B2B order processing across key retail partners, ensuring accuracy, timely dispatch, and OTIF (on-time, in-full) performance.
- Lead retailer delivery booking-slot management, proactively planning around peak trading periods and month-end activity.
- Oversee boutique, wholesale, internal, and staff-discounted orders, ensuring appropriate controls, visibility, and governance.
- Act as the senior operational point of contact for warehouses and 3PL partners, managing performance, resolving escalations, and driving service improvements.
- Own the management and approval of RGAs (Return Goods Authorisations), RTVs, and stock reconciliations.
- Ensure accurate documentation, reporting, and audit trails for shipments, deliveries, returns, and stock movements.
- Inventory & Stock Control
- Own inventory visibility and stock integrity across all sales channels, with a particular focus on key retail partners.
- Lead stock-cover and sell-through reviews for major retailers (e.g. Harrods, Selfridges, Harvey Nichols), proactively flagging commercial risks and opportunities.
- Maintain and govern retailer distribution lists, delivery addresses, and replenishment data.
- Support demand forecasting and supply-planning activities in close collaboration with commercial and retail teams.
- POSM, Launch & Retail Execution (Strategic Oversight)
- Provide top-line operational oversight of POSM planning, coordination, and distribution strategies across all consultant doors (e.g. PDM & INITIO).
- Maintain high-level visibility over monthly POSM tracking and retail readiness, ensuring timelines, priorities, and standards are met.
- Oversee the operational approach for ad-hoc POSM and marketing requirements, including launch campaigns, advent calendars, incentives, events, and PR activations.
- Ensure robust operational frameworks are in place to support the seamless execution of new product launches across retail and wholesale partners.
- Online & Omnichannel Operations
- Oversee monitoring of retailer websites to track out-of-stock SKUs, launch availability, and on-order status.
- Partner closely with digital, commercial, and retail teams to ensure accurate product listings, stock visibility, and availability across online platforms.
- Act as a senior escalation point and problem-solver for omnichannel operational issues.
- Process Improvement & Leadership
- Identify, design, and implement improvements across logistics processes, order flows, inventory management, and reporting.
- Develop and maintain SOPs, KPIs, and operational dashboards to improve transparency, performance, and scalability.
- Line-manage, coach, or support junior logistics team members as required.
- Contribute to cross-functional operational and commercial projects, supporting business growth and change initiatives.
PROFILE & COMPETENCIES
- 4–6+ years’ experience in logistics, supply chain, or operations management (beauty, fragrance, or luxury retail preferred).
- Strong experience managing B2B order operations, inventory control, and warehouse / 3PL relationships.
- Proven ability to manage high-volume, time-critical operations in a retail environment.
- Advanced Excel skills; strong proficiency in ERP systems (SAP preferred).
- High-level capability in Excel and PowerPoint, with confidence presenting operational insights to senior stakeholders.
- Strong management, communication, and problem-solving skills.
COMPANY VALUES
- Entrepreneur & Agile
- Within our company, we all embody the spirit of entrepreneurs, operating within the framework of the organization. Empowering our teams is not only a necessity in our small team, but it is also a deliberate choice and a strong belief. We pride ourselves on making quick decisions and implementing only the most useful processes to drive our business forward. Our talents are versatile, capable of both strategic and operational roles as the situation demands.
- Human Approach
- As a family-run business, we place great emphasis on maintaining a human touch and treating our teams with kindness. We strongly believe in nurturing and developing our talents, recognizing their potential for growth.
- Collaborative & Teams spirit
- Being artisans in Haute Parfumerie, we deeply value the culture of oral transmission. In the absence of predefined processes, we encourage our teams to communicate, share ideas, and collaborate to achieve our objectives. Together, we make things happen through collective effort.
Retail Logistics Manager in London employer: Parfums de Marly
Contact Detail:
Parfums de Marly Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Logistics Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and retail sectors on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s logistics operations. Show them you understand their challenges and how you can help improve efficiency. Tailor your examples to highlight your relevant experience!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of standing out from the crowd!
✨Tip Number 4
Follow up after interviews with a thank-you email. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big impact!
We think you need these skills to ace Retail Logistics Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Logistics Manager role. Highlight your experience in logistics, supply chain, and operations management, especially in a retail environment. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about logistics and how you can contribute to our team. Be sure to mention any relevant experience with B2B order processing or inventory control.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples of how you've tackled challenges in logistics or operations. We love seeing candidates who can think on their feet and drive improvements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Parfums de Marly
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around B2B order processing and inventory control. Familiarise yourself with key terms like OTIF and stock integrity, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled operational challenges in the past. Think about times when you resolved issues with warehouses or 3PL partners, as this will demonstrate your ability to manage high-volume operations effectively.
✨Be Ready to Discuss Process Improvements
The company values continuous improvement, so be prepared to share ideas on how you would enhance logistics processes. Highlight any experience you have with developing SOPs or KPIs, as this shows you're proactive and results-driven.
✨Demonstrate Your Collaborative Spirit
Since teamwork is crucial in this role, think of examples where you've successfully collaborated with cross-functional teams. Emphasise your communication skills and how you’ve contributed to collective goals, as this aligns with the company's values.