Dior Ambassador - John Lewis in Manchester

Position: Dior Ambassador

Hours: 22.5hrs

Location: John Lewis, Kingston

Overview

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

Values

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world

Design your dreams with Dior.

Role Description

Within the Beauty team, the Beauty Consultant is responsible for promoting with passion the Dior Brand and Values. As a member of the Dior team, she/he demonstrates a Dior attitude at all times. This role is crucial for providing an unforgettable client experience with a high standard of service and achieving defined sales targets while promoting the brand image. The holder of this position will work closely with various functional partners, including other team members and, when needed, with retailer’s staff or freelancers.

Job Responsibilities

• SELLING DIOR: Conduct in‑store and/or remote selling activities, acting as a personal shopper. Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service throughout the whole sales process, following the brand D.I.O.R. method. Initiate contact with customers and welcome them both at the counter and through traffic‑stopping techniques. Identify and understand customers’ needs. Propose and demonstrate personalized product offers, offering complementary products within category and cross‑category, and presenting a global beauty approach. Communicate passionately and educate clients on the brand and products. Achieve retail sales targets (in‑store and remote) and contribute to counter KPIs on a monthly basis. Master brand, category and competition knowledge.
• Client Experience And Management: Develop durable relationships with existing clients in-store and remotely. Engage new clients to the brand through genuine human interaction. Register clients’ data in the dedicated system and ensure reachability; perform all CRM and clienteling activities. Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty and take actions.
• Operations: Know and apply merchandising guidelines. Regularly monitor stock levels to ensure appropriate levels and report insufficient stock. Monitor shelves inventory and display new products when needed. Operate cash registers and close daily revenues. Carry out all assigned operational and administrative tasks. Maintain good relationships with retailers. Respect corporate & counter rules (attendance, punctuality) and Dior grooming guidelines.

Profile

Preferably previous professional experience in retail or service industry, ideally in the luxury sector (1‑2 years, adapted locally). Ideally a proven track record in excelling retail results and working within a luxury retail environment.

Soft Skills

• Critical Thinking
• Teamwork & Collaboration
• Communication & Interpersonal Skills
• Attention to Detail
• Strategic Thinking
• Adaptability

Hard Skills

• Embraces new technologies: Readily embraces, adopts and learns new technologies.

Inclusivity Statement

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.