HOURS: Full Time
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
Create Passionately
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Position
POSITION: DIOR LCP FRAGRANCE CONSULTANT
LOCATION: Selfridges, W1 London
HOURS: Full Time
Do you wish to join the House of Dreams?
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams - Values That Engage And Define Us
Create Passionately
Craft together with joy
Excel for ultimate luxury
Lead with audacity
Cultivate Triumphant inclusivity
Commit and act to re-enchant the world.
Design your dreams with Dior.
Your Impact
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
JOB RESPONSIBILTIES
Sales
- To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients
- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)
- KPI - To achieve set sales targets
Service
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR "My Exclusive Loyalty Programme" reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brands rich heritage
- KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores
General
- To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image
- To monitor stock levels, report any issues and ensure that there are sufficient levels
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To Build a strong Brand database - update ipos tool with client data including all sales and client profile
- To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
- The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects
Profile
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Soft Skills That Align With Our Values
- Create Passionately:
- Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate.
- Lead with Audacity:
- Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service.
- Driven and results orientated: seeking out ways to continually grow the business through events and counter activity.
- Self-confident: able to approach and engage with customers at ease, using your strong selling skills.
- Excel for Ultimate Luxury:
- Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.
Hard Skills
- Previous experience working in a luxury, consultative sales role is required.
- Experience in beauty and/or fragrance sales is advantageous.
- Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes.
- Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances.
- Selling techniques: proven ability to achieve or exceed sales targets and link-sell across product categories.
- Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes.
- Merchandise management: understanding and adherence to corporate guidelines.
- Inventory monitoring: ability to monitor stock levels and report issues.
Additional information
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.
At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
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Dior LCP Fragrance Consultant - Selfridges London employer: Parfums Christian Dior
At Dior, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Seasonal Sales Assistant in London, you will not only have the opportunity to engage with luxury beauty products but also benefit from comprehensive training and growth opportunities within a globally renowned brand. Join us in crafting unforgettable experiences for our clients while enjoying the perks of working in one of the world's most iconic fashion houses.
