At a Glance
- Tasks: Lead a team to deliver luxury beauty experiences and drive sales for Parfums Christian Dior.
- Company: Join the prestigious Harvey Nichols team in Leeds, representing a top luxury brand.
- Benefits: Competitive salary, training opportunities, and a chance to work with high-end products.
- Other info: Dynamic retail environment with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and make a real impact in the beauty industry.
- Qualifications: Passion for beauty, strong selling skills, and excellent communication.
The predicted salary is between 27000 - 33000 £ per year.
As a Business Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand, you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Main Responsibilities
- To set targets for all Team Members in line with Company expectations.
- To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
- To lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
- To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).
Service
- To educate and train Team Members on the use and history of Parfums Christian Dior products.
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients and confidently and appropriately overcome any objections.
- Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each product.
- To initiate contact with customers and welcome them both on counter and through traffic stopping.
Management
- To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance.
- To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels.
- To proactively grow your business through events, appointments and return bookings.
- To ensure all operational and administrative tasks are complete and to the best of your ability.
General
- To participate in merchandise management and ensure that it is in line with Corporate guidelines.
- To adhere to all Company procedures and policies, as outlined in the employee handbook.
- To build relationships with store management and adhere to all store policies and procedures.
- To carry out any additional duties as directed by the management team.
Person Specification
- An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales.
- Organised; able to manage work, Team Members, Department and Area Managers and meet the clients’ needs.
- Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.
- Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
- You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior.
Business Manager - Harvey Nichols, Leeds employer: Parfums Christian Dior
At Dior, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and inclusivity. As a Seasonal Sales Assistant in London, you will not only have the opportunity to engage with luxury beauty products but also benefit from comprehensive training and growth opportunities within a globally renowned brand. Join us in crafting unforgettable experiences for our clients while enjoying the perks of working in one of the world's most iconic fashion houses.
StudySmarter Expert Advice🤫
We think this is how you could land Business Manager - Harvey Nichols, Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Parfums Christian Dior, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Parfums Christian Dior!
We think you need these skills to ace Business Manager - Harvey Nichols, Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Parfums Christian Dior, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Parfums Christian Dior and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Parfums Christian Dior that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Parfums Christian Dior
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
