Position: Dior LCP Fragrance Consultant
Location: Selfridges, W1 London
Hours: Full Time, Temporary Position
Your Impact: As a beauty consultant for Parfums Christian Dior, you are a brand ambassador responsible for driving fragrance and beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Sales Responsibilities
- Be an expert in fragrance, makeup and skincare; present and apply products to inspire and gain new clients.
- Proactively sell Parfums Christian Dior products and provide a luxury standard of service.
- Meet or exceed sales targets set by your line manager.
- Cross‑sell across all product categories to increase average transaction value and items per transaction.
Service Responsibilities
- Be knowledgeable on all Parfums Christian Dior products and propose personalised products to clients.
- Initiate contact with clients and welcome them on counter and via traffic stopping.
- Develop personal relationships with clients and gain loyalty, introducing the Dior 'My Exclusive Loyalty Programme' reward scheme.
- Educate clients on Parfums Christian Dior products and the brand’s heritage.
- Deliver expertise reflected in client experience (CX) and NPS feedback scores.
General Responsibilities
- Participate in merchandise management in line with corporate guidelines, protecting the brand’s image.
- Monitor stock levels, report any issues and ensure sufficient inventory.
- Adhere to all company procedures and policies.
- Build a strong brand database by updating the ipos tool with client data, sales and client profiles.
- Develop and utilise the customer database on ipos for clientele events and appointments.
Qualifications
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Soft Skills That Align With Our Values
- Create Passionately:
- Creative – able to recreate the emotions in clients of what fragrance was designed to encapsulate.
- Lead with Audacity:
- Tenacious – willing to go the extra mile to ensure customers leave having received the very best luxury service.
- Driven and results oriented – seeking ways to continually grow the business through events and counter activity.
- Self‑confident – able to approach and engage with customers at ease, using strong selling skills.
- Excel for Ultimate Luxury:
- Immaculately groomed and presented – embodying the elegance that customers identify with Parfums Christian Dior.
Hard Skills
- Expert knowledge of fragrances: able to evoke passionate responses to fragrance notes.
- Product knowledge: knowledgeable on all Parfums Christian Dior products, especially fragrances.
- Selling techniques: proven ability to achieve or exceed sales targets and link‑sell across product categories.
- Client relationship management: ability to develop personal relationships with clients and introduce loyalty schemes.
- Merchandise management: understanding and adherence to corporate guidelines.
- Inventory monitoring: ability to monitor stock levels and report issues.
Additional Information
At Parfums Christian Dior, inclusivity is core to our excellence. We strive to create an environment where everyone feels respected, welcomed, and valued, regardless of their background. (If you require any reasonable adjustments within the application process, please indicate it in your application.)
Dior LCP Fragrance Consultant - Selfridges London employer: Parfums Christian Dior
Parfums Christian Dior in Manchester offers a vibrant and dynamic work environment where luxury meets exceptional service. As a Dior Luxury Beauty Consultant, you will benefit from comprehensive training and development opportunities, allowing you to grow your career within a prestigious brand. The company fosters a culture of excellence and creativity, ensuring that every employee feels valued and empowered to deliver unforgettable client experiences.
