Dior Ambassador - Boots

Position: Dior Ambassador

Hours: 15 hours per week

Location: Boots, Kingston

Responsibilities

• Conduct in-store and/or remote selling activities, acting as a personal shopper.
• Sell Dior products by meeting clients’ needs and providing a memorable experience through a high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method.
• Initiate contact with customers and welcome them both on counter and through traffic-stopping.
• Identify and understand customers’ needs.
• Propose and demonstrate personalized product offers.
• Offer the right service and conduct it perfectly.
• Propose complementary products within category and across categories.
• Offer a global beauty approach.
• Communicate passionately and educate clients on the brand and products.
• Achieve retail sales targets (in store and remote) and contribute to counter KPIs on a monthly basis.
• Master brand, category, and competition knowledge.

Client Experience And Management

• Develop durable relationships with existing clients in store and remotely.
• Engage new clients to the brand through genuine human interaction.
• Register clients’ data in the dedicated system and ensure reachability.
• Perform all CRM and clienteling activities.
• Leverage Dior content and tools (Dior Connect & Ipos) to drive traffic, develop client loyalty, and take actions.

Operations

• Know and apply merchandising guidelines.
• Regularly monitor stock levels to ensure appropriate levels and report insufficient stock.
• Monitor shelves inventory and display new products when needed (only if applicable).
• Operate cash registers and close daily revenues (only if applicable).
• Carry out all assigned operational and administrative tasks.
• Maintain good relationships with retailers.
• Respect corporate & counter rules (attendance, punctuality…) and Dior grooming guidelines.

Within the Beauty team, the consultant promotes the Dior brand and values, demonstrating a Dior attitude at all times.

Profile

• Preferably previous professional experience in retail or service industry, ideally in luxury (1–2 years / to be adapted locally).
• Ideally a proven track record in excelling retail results and working within a luxury retail environment.

Soft Skills

• Critical Thinking
• Teamwork & Collaboration
• Communication & Interpersonal skills
• Attention to detail
• Strategic Thinking
• Adaptability

Hard Skills

• Embraces new technologies: Readily embraces, adopts and learns new technologies.

Additional Information

Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. If you require any reasonable adjustments within the application process, feel free to indicate it in your application.