Position
POSITION: Dior Ambassador - Full Time - 5 days - 37.5hrs
DEPARTMENT: Retail
LOCATION: Harrods/ Selfridges London
REPORTS TO: Counter Manager
As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers.
Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.
Sales
MAIN RESPONSIBILITIES
To be an expert on makeup and skincare, able to present and apply products to inspire and gain new clients
- To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service to customers
- To be aware of and achieve or exceed sales targets, as set by your line manager
- To pro - actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)
- KPI - To achieve set sales targets
Service
- To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients
- To initiate contact with clients and welcome them both on counter and through traffic stopping
- To develop personal relationships with clients and gain loyalty, introducing the DIOR VIP loyalty and reward scheme to all clients
- To educate clients on Parfums Christian Dior products and the brand
- KPI - to achieve target for Mystery Shopping
General
- To participate in merchandise management and ensure that it is in line with Corporate guidelines
- To monitor stock levels, report any issues and ensure that there are sufficient levels
- To adhere to all company procedures and policies, as outlined in the employee handbook
- To update ipos tool with client data including all sales and client profile
- To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments)
Profile
Person Specification
In order to be successful in this role, you will be:
- Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate
- Tenacious; willing to go the extra mile to ensure customer leaves having received the very best luxury service & experience
- You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity
- Self confident, you will be able to approach and engage with customers at ease, using your strong selling skills
- Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior
Previous experience working in a luxury, consultative sales role is required. Experience in beauty and/or fragrance sales is advantageous.
Additional information
At Parfums Christian Dior, the excellence of our House is based on the alliance between our heritage and our forward-looking values. We are convinced that diversity, within an inclusive and fulfilling work environment, enriches our teams. We encourage diversity in all its forms in our recruitment and respect the individuality of each candidate.
Are you currently an LVMH employe ?
Please apply online directly on our internal job board,
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StudySmarter Expert Advice🤫
We think this is how you could land Dior Ambassador in England, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Parfums Christian Dior, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Parfums Christian Dior!
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Parfums Christian Dior, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Parfums Christian Dior and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Parfums Christian Dior that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Parfums Christian Dior
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
