At a Glance
- Tasks: Support CRM campaigns and enhance client experiences in a luxury environment.
- Company: Join the iconic House of Dior, a leader in French luxury.
- Benefits: Gain hands-on experience and develop skills in a prestigious brand.
- Other info: Dynamic role with opportunities to collaborate across departments.
- Why this job: Be part of a team that creates joy and beauty for clients worldwide.
- Qualifications: Strong organisational skills and a passion for luxury client experiences.
The predicted salary is between 22500 - 27500 £ per year.
START DATE: JANUARY 2027
In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams:
- Create Passionately
- Craft together with joy
- Excel for ultimate luxury
- Lead with audacity
- Cultivate Triumphant inclusivity
- Commit and act to re-enchant the world.
Design your dreams with Dior.
YOUR IMPACT
The CRM team is a key part of the Marketing Department, responsible for delivering personalised client experiences across the client journey to drive conversion, frequency and client value. Through CRM communications, Dior Beauty Privé and sharing data insights with the wider business, the CRM team plays a pivotal role in driving client engagement, loyalty and business performance.
The CRM Intern will support the team on both client communications and client experience. This internship offers the opportunity to gain hands‑on experience across CRM email campaign execution, client services, reporting and operational projects within a fast‑paced luxury environment. Working closely with the CRM Communications Executive and CRM Coordinator, with guidance from the Senior CRM Manager, you will contribute to delivering best‑in‑class client experiences and supporting key projects that drive the success of the CRM strategy.
This internship will suit someone who is highly organised, has great attention to detail, a strong interest in operational tasks, and good knowledge of a luxury client experience. Good communication and collaboration skills will also be vital as there will be interaction with other departments.
KEY TASKS
Communications
- Support the planning and execution of CRM campaigns, including asset management and building and proofing emails
- Monitor and collate competitor CRM activity and market trends to support campaign planning
- Assist with database maintenance to support the integrity of CRM data
- Provide ad hoc support on CRM projects and initiatives as required by the business
Loyalty Programme
- Assist with Customer Service queries, ensuring requests are handled accurately and efficiently
- Support on logistics, coordinating with internal teams and external suppliers to ensure orders are delivered
- Contribute monthly Customer service reporting
Reporting
- Competitor and market trend analysis (monthly and ad hoc)
- Compile campaign reports (weekly, monthly and ad hoc), ensuring data accuracy and professional presentation
- Assist with Client services reports
- Assist with KPI reporting on Loyalty Programme
The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.
Profile Who You Are
Key Competencies / Technical skills
- Highly competent in MS Office suite (Excel, Powerpoint, Word).
- Adept at learning and using new technical tools and platforms
- Client-centric, customer services / retail experience
- Excellent written and verbal communication skills
- Experience with Adobe Campaign desirable but not mandatory
- Basic Adobe Photoshop skills are desirable
- Strong numeracy and analytical skills
- Demonstrate knowledge of luxury industry and interest in CRM
- Excellent attention to detail with the ability to manage multiple priorities in a fast‑paced environment
- A proactive problem solver with a positive and collaborative approach
- Strong organisational and time management skills
- Adaptable, curious and resilient
- Previous experience in CRM desirable, but not mandatory
- English mother tongue
Additional information
POSITION WITHIN THE ORGANISATION
- Reports to: CRM Communications Executive
- Direct Reports: None
Key Internal Interactions
- Dior UK CRM team
- Dior UK Retail team
- International Dior Client Services team (Paris)
- Dior UK Logistics team
External
- Logistics suppliers
Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.
(If you require any reasonable adjustments within the application process, feel free to indicate it in your application).
CRM Intern employer: Parfums Christian Dior
Parfums Christian Dior in Manchester offers a vibrant and dynamic work environment where luxury meets exceptional service. As a Dior Luxury Beauty Consultant, you will benefit from comprehensive training and development opportunities, allowing you to grow your career within a prestigious brand. The company fosters a culture of excellence and creativity, ensuring that every employee feels valued and empowered to deliver unforgettable client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Intern
✨Join Marketing Meetups and Workshops
Keep an eye out for local marketing meetups and workshops. These events are a goldmine for meeting professionals in the marketing-communications field and getting your face known. Plus, while you're there, don’t hesitate to ask questions or share your insights—being active can make you unforgettable!
✨Get Involved in University Projects
Leverage any marketing projects or initiatives at your university. This is a fantastic way to build real-world experience and show potential employers you’ve got the chops. Plus, it gives you great content for discussions during your interviews and a chance to build contacts in the industry.
✨Show Off Your Skills Online
Consider creating a portfolio website showcasing your marketing-communications work. Whether it’s a blog, social media campaigns, or digital content, having a visual representation of your skills can be really impactful. Make sure to share this on platforms like LinkedIn—and don’t forget to tag Parfums Christian Dior when you apply!
✨Connect with Alumni in the Field
Reach out to alumni from your university who are in marketing-communications. They can provide insights into the industry and might even have tips about internship opportunities. Plus, they’ve been in your shoes, so they can offer advice on how to stand out in your applications, especially for positions like the one at Parfums Christian Dior.
We think you need these skills to ace CRM Intern
Some tips for your application 🫡
Show Off Your Creativity!:In marketing communications, creativity is key, so don’t hold back! Consider including a creative element in your CV or cover letter, maybe a unique design or a marketing campaign you’ve conceptualised. This showcases not just your skills, but also your personality!
Demonstrate Your Passion:Since this is an internship, employers like Parfums Christian Dior want to see your motivation to learn and grow in the field. In your cover letter, share what excites you about marketing and any related projects you’ve been part of. Highlight those experiences to showcase your enthusiasm for the role.
Engineered for Teamwork:Marketing is all about collaboration, so make sure to include examples in your application that demonstrate how you’ve successfully worked in a team. Talk about any group projects or campaigns you’ve worked on during your studies or previous roles; this will give a solid indication of your teamwork abilities to Parfums Christian Dior.
Research and Reference:Don't forget to do a bit of homework on Parfums Christian Dior! Mention something specific about their recent campaigns or values that resonate with you in your cover letter. Tailoring your application to reflect an understanding of their work shows your genuine interest and could really make your application stand out.
How to prepare for a job interview at Parfums Christian Dior
✨Show off Your Creativity
In marketing communications, creativity is key! Be prepared to showcase examples of your past work, whether that’s social media campaigns, copywriting pieces, or even graphic designs. We can also think about sharing how you’d approach a fictional campaign related to Parfums Christian Dior—this shows your innovative thinking and fits perfectly with the internship vibe.
✨Know Your Digital Tools
Familiarise yourself with the digital tools commonly used in marketing communications, like Google Analytics, Canva, or social media scheduling platforms. You might get some technical questions about how you would use these tools in a real-world situation, so let’s brush up on our knowledge and get comfortable discussing them!
✨Be Ready to Discuss Trends
Stay in the loop with the latest marketing trends and case studies. It might be beneficial to read up on recent successful campaigns relevant to Parfums Christian Dior’s industry. Having these insights ready can help us impress the interviewers and demonstrate our enthusiasm and proactive approach to this internship.
✨Highlight Your Willingness to Learn
Since this is an internship, showing your eagerness to learn and grow is crucial. Prepare to talk about how you’ve tackled new challenges in the past and what skills you’re excited to develop during your time at Parfums Christian Dior. Our mindset should be about building a relationship and showing that we’re enthusiastic team players!
