Commercial Manager

Boots experience essential.

Position: Commercial Manager

Department: Commercial

Location: Lancer Square, Kensington

Reports To: Senior Commercial Manager

Direct Reports: Commercial Coordinator

Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world. You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision Is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams:

• Create Passionately
• Craft together with joy
• Excel for ultimate luxury
• Lead with audacity
• Cultivate Triumphant inclusivity
• Commit and act to re-enchant the world

Design your dreams with Dior.

Purpose of the Role: Manage a key strategic retailer for Dior perfumes and cosmetics under the supervision of the Senior Commercial Manager, developing partnerships, building and delivering joint plans to increase market share and profit, and enhance Dior’s brand image.

Main Responsibilities:

• Strategic Direction: Support the Senior Commercial Manager in developing a 3-year vision and strategy for Boots. Review progress annually to ensure delivery is on track, and recommend changes as appropriate. KPIs: 3-year vision and strategy in place for Boots.
• Annual Planning: Recommend annual budgets and plans to meet the objectives of the 3-year strategy. Support Senior Commercial Manager in negotiating commercial terms and retail tactics (e.g. trade marketing plan, distribution, staffing) to support annual budgets. KPIs: Annual budget/plan in place for Boots. Appropriate investment secured, both internally and externally.
• Trading: Compile and monitor trading results (retail, gross sales, net sales, stock, returns, DSO) on a monthly and quarterly basis to ensure performance is on track. Develop and deliver proposals to enhance performance ‘in flight’, negotiating additional support as needed. Work with other functions to ensure all retail opportunities are maximised. KPIs: Achievement of financial targets: retail sales, gross sales, net sales, DSO, stock cover.
• P&L Management: Drive the enhancement of the P&L for Boots, in line with the 3-year strategy. Review spend against budget (e.g. staffing, capex) on a quarterly basis, addressing over/under-spends as appropriate to achieve profit targets. KPIs: Achievement of financial targets: operating profit.
• Inventory Management: Work with Operations team to forecast quantities for new launches. Present each journey to Boots to secure appropriate sell-in for new launches. Review retail sales, sell-in and cover with Boots on a monthly basis to optimise stocks and assortment, flagging issues with Senior Commercial Manager as required. Work with Boots to resolve out-of-stock issues as quickly as possible. Authorise RGAs as required, and ensure RGA log is accurate and up to date. KPIs: Achievement of financial targets: returns, forecasting accuracy. No out-of-stocks during new product launches.
• Account Management: Work with Finance team to monitor payments and overdue accounts, escalating issues to Senior Commercial Manager if required. Act as primary contact for all communications with Boots. KPIs: Clear engagement plan in place with Boots. Strong relationships built across all functions at Boots.
• Projects: Lead key projects/initiatives to drive business performance, coordinating activity across Boots and functions as required. KPIs: Successful delivery of projects on time and on budget.

Profile:

• 3+ years’ experience in luxury goods, cosmetics or retail.
• Strong background in fragrance and make-up, with demonstrable commercial success in the category.
• Boots experience essential.
• Graduate level education.
• Sound understanding of and appreciation for the luxury goods industry.
• Personal affinity with the Dior brand and products.
• Competent in usage of MS Excel, PowerPoint and Outlook.
• Ambitious, entrepreneurial, and brave in pursuit of commercial growth, especially within make-up.
• Passionate about spotting and reacting to beauty trends to drive sell-in and sell-out (SISO).
• Strong understanding of the beauty consumer and their evolving behaviours.

Key Competencies:

• Negotiation: Uses both hard and soft negotiation techniques to secure win-win results; is able to adapt approach quickly in order to secure better results.
• Influencing & stakeholder management: Adapts personal style to influence others better; builds consensus and secures support through a broad range of techniques.
• Analytical skills: Compiles and interprets financial, market and category data; translates insights into actionable plans.
• Commercial Creativity: Brings fresh ideas to drive make-up category performance through compelling trade plans, activations and innovations.
• Digital Fluency: Builds integrated plans that include digital campaigns, influencer partnerships and events to amplify retail impact.
• Operational Excellence: Accurately forecasts and manages stock, with a focus on inventory optimisation and launch readiness.

What We’re Looking For: We are seeking an entrepreneurial, commercially savvy and solutions driven individual, ideally with a strong background in make-up, who is driven to identify opportunities and push boundaries. The ideal candidate is confident, trend-aware, and passionate about beauty consumers, with a knack for creating disruptive plans across digital, influencer, and event channels. They should be as comfortable building retailer relationships as they are with forecasting stock and driving sell-through.

Additional information: Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness. Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily.