Assistant Business Manager

Job Responsibilities

• To set targets for all Team Members in line with Company expectations.
• To pro‑actively sell Parfums Christian Dior products and provide a luxury standard of service to customers.
• To lead and coach your team to ensure all Team Members, along with yourself, are aware of and achieve or exceed sales targets.
• To pro‑actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU).

Service

• To educate and train Team Members on the use and history of Parfums Christian Dior products.
• To be knowledgeable on all Parfums Christian Dior products and be able to propose personalized products to clients and confidently and appropriately overcome any objections.
• Demonstrate products on clients by means of flash make‑overs and confidently explain the benefits of each product.
• To initiate contact with customers and welcome them both on counter and through traffic stopping.

Management

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance.
• To manage stock levels, working in partnership with the Area Manager to ensure that there are sufficient levels.
• To proactively grow your business through events, appointments and return bookings.
• To ensure all operational and administrative tasks are complete and to the best of your ability.

General

• To participate in merchandise management and ensure that it is in line with Corporate guidelines.
• To adhere to all Company procedures and policies, as outlined in the employee handbook.
• To build relationships with store management and adhere to all store policies and procedures.
• To carry out any additional duties as directed by the management team.

The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects.

Profile

• Ideally, you would have 3 years’ experience in the luxury beauty domain.

Soft Skills (aligned With Parfums Christian Dior Values)

• Create Passionately: An entrepreneur: constantly seeking opportunities to develop and grow your business through events and gain new sales.
• Lead with Audacity: Tenacious: willing to go the extra mile to ensure the customer leaves having received the very best in luxury service. Self‑confident: able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.
• Craft Together with Joy: Excellent communication skills: able to identify key items that would suit the customers’ needs.
• Excel for Ultimate Luxury: Organised: able to manage Prêt‑à‑porter work, Team Members, Department and Area Managers and meet the clients’ needs. Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.

Hard Skills

• Expertise in make‑up, skincare, and fragrance.
• Sales Target Setting and Achievement: Ability to set targets for team members and proactively achieve/exceed sales targets.
• Team Leadership and Coaching: Strong ability to lead, coach, and develop team members.
• Proactive Selling and Link Selling: Demonstrated skills in proactive selling across product categories to increase ATV and ATU.
• Product Knowledge and Education: Deep knowledge of Parfums Christian Dior products, their use, and history, with the ability to educate others.
• Client Consultation and Objection Handling: Proficiency in proposing personalized products and confidently overcoming objections.
• Product Demonstration: Ability to perform flash make‑overs and explain product benefits.
• Stock Management: Experience in managing stock levels in partnership with Area Managers.
• Business Growth through Events: Proven ability to proactively grow business through events, appointments, and return bookings.
• Operational and Administrative Task Management: Ability to ensure all tasks are complete and to a high standard.
• Merchandise Management: Ensuring visual merchandising is in line with corporate guidelines.
• Cosmetics and make‑up application knowledge.

If you require any reasonable adjustments within the application process, feel free to indicate it in your application.