At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist with software development.
- Company: Join a dynamic multi-branch law firm with a hands-on approach.
- Benefits: Competitive salary of £40,000, training opportunities, and a supportive work environment.
- Other info: Opportunity for career growth and travel across the South East of England.
- Why this job: Make a real difference by helping colleagues with tech challenges and developing innovative solutions.
- Qualifications: Experience in IT support, strong communication skills, and a willingness to learn.
The predicted salary is between 40000 - 40000 £ per year.
Salary: £40,000 - 40,000 per year
Requirements
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows operating systems, Microsoft 365, Azure, and common business applications
- Good understanding of hardware, networking, and troubleshooting
- Excellent communication and interpersonal skills, with a patient and approachable manner
- Well organised, able to prioritise and manage a varied workload
- A full, valid UK driving licence and willingness to travel between offices
- Right to work in the UK
- Experience with software development or willingness to learn AI coding is desirable
- Experience delivering IT training is desirable
- Knowledge of legal sector software is desirable
- Relevant IT qualifications or certifications are desirable
Responsibilities
- Act as the first point of contact for IT issues, manning the help desk and responding to support requests promptly and professionally
- Diagnose and resolve hardware, software, and network problems, escalating where necessary
- Log, track, and prioritise tickets to ensure timely resolution and clear communication with users
- Provide friendly, patient support to users of all technical abilities
- Assist with the development, testing, and maintenance of in-house software and bespoke applications
- Support the rollout of new systems and contribute to ongoing improvements
- Develop AI agents, with training provided
- Deliver training to staff on software, systems, and IT best practice, both one-to-one and in groups
- Produce clear guidance and documentation to help users get the most from available technology
- Install, configure, and commission new hardware including PCs, laptops, printers, phones, and peripherals
- Set up user accounts and ensure equipment is correctly maintained and secure
- Assist with infrastructure projects and office moves as required
- Travel regularly between offices across the South East of England to provide on-site support
Technologies
- AI
- Azure
- Hardware Support
- Microsoft 365
- Network
- Windows
- Office 365
- Cloud
We are a multi-branch law firm offering a varied, hands-on IT Support Technician role within our team. This is an in-person position based across our offices, supporting colleagues throughout the business with day-to-day user support, help desk management, software development and training, and the installation of new equipment. We offer a full-time, permanent role with a salary from £40,000 per year, and we are looking for someone confident working independently across multiple sites and committed to delivering a high standard of service.
IT Support Technician in Haywards Heath employer: Parfitt Cresswell
Join our dynamic multi-branch law firm as an IT Support Technician, where you'll be part of a collaborative and supportive work culture that values professional growth and development. With a competitive salary and opportunities to enhance your skills in software development and IT training, you'll enjoy a fulfilling career while making a meaningful impact across our offices in the South East of England. We prioritise employee well-being and offer a friendly environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Haywards Heath
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Parfitt Cresswell values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Parfitt Cresswell might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Parfitt Cresswell!
✨Direct Apply to Parfitt Cresswell
Let's not forget to apply directly through the Parfitt Cresswell website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Haywards Heath
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Parfitt Cresswell.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Parfitt Cresswell. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Parfitt Cresswell
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
