General Manager, FSP Biometrics Operations in Sheffield

When our values align, there's no limit to what we can achieve. The FSP (Functional Service Provider) General Manager (GM) provides strong leadership and oversees strategic, operational, and financial management of FSP programs for a key customer account. The GM ensures high-quality, cost-effective services, drives business growth, maintains customer relationships, and ensures regulatory compliance. Through leadership, collaboration, and resource optimization, the GM promotes operational excellence, customer satisfaction, and overall success. The GM works closely with the Commercial Account Lead and FSP Program/Functional Leads to drive growth aligned with account strategy and Parexel's priorities.

Key Accountabilities

• Business Operations
  • Act as the primary point of contact for customers at the account level for FSP programs.
  • Ensure the effective and efficient delivery of FSP services, including establishing and maintaining quality management systems, functions, performance metrics, implementing process improvements, and ensuring adherence to regulatory requirements and industry standards.
  • Accountable for the financial aspects of the FSP account, including budget planning, resource allocation, cost management, and financial reporting.
  • Manage the assigned staff to the FSP account, including identifying staffing needs, recruiting, and selecting team members, assigning resources to projects, reviewing invoicing, and optimizing resource utilization.
  • Collaborate effectively with other functional areas across Parexel to ensure seamless integration and coordination of services for the customer.
  • Advise and provide strategic direction to functional/program leads on overall margin improvement opportunities at account level.
• Account Management and Growth Strategy
  • Develop and implement the strategic direction for the FSP account aligned with the overall goals and objectives of the customer account and Parexel.
  • Define customer specific needs and improvement areas across the FSP account in alignment with their strategic priorities and our capabilities.
  • Build, nurture, and maintain key FSP account leadership relationships and communication with customer and internally.
  • Engage FSP customer and internal key stakeholders in regular governance meetings to review account status and performance.
  • Maintain extensive knowledge of customer pipelines/products/growth strategies.
• Delivery Oversight & Performance Monitoring
  • Account level oversight for all aspects of FSP operational delivery, including timely and quality delivery across customer portfolio.
  • Drive operational excellence within the FSP account through best practices, SOPs, and performance metrics.
  • Foster a culture of continuous improvement, define, monitor and report on KPIs, address operational challenges, and support year-over-year improvement in efficiency, quality, risk mitigation and delivery outcomes.
• Business Development
  • Assume accountability for identifying and pursuing new FSP business opportunities within existing accounts.
  • Collaborate with the Commercial Account Lead and FSP Solution Consultants to engage customers, negotiate agreements, and drive overall FSP growth.
  • Define the FSP Strategic Account growth strategy, customer engagement level, and objectives aligned with corporate goals.
• Line Management
  • Manage employee performance through continuous feedback, goal setting, and performance reviews.
  • Effectively hire and onboard new employees, selecting high-caliber candidates aligned with customer and Parexel's needs.
  • Provide coaching and mentoring that fosters adaptability, collaboration, and next-line leadership development.
• Process Improvement
  • Champion process improvement in enterprise-wide strategic initiatives in partnership with other functions.

Skills:

• Deep understanding of FSP environment at the market and customer level.
• Strong understanding of financial management, including budgeting, forecasting, and cost control.
• Strong leadership skills, including the ability to inspire, motivate, and drive high performance.
• Excellent problem-solving skills in a complex environment.
• Proficiency in portfolio/account strategy planning.

Knowledge and Experience:

• Proven substantial expert project management experience, preferably in healthcare, clinical research, or contract research organization.
• Deep experience in FSP leadership and management roles.
• Understanding of business development and sales.

Education:

• Bachelor’s degree or equivalent level of education (science or medical related field preferred).
• Advanced degree (science, medical, business) desirable.