At a Glance
- Tasks: Manage vendor start-up processes and ensure smooth delivery of clinical trials.
- Company: Join Parexel, a leader in improving global health through innovative clinical solutions.
- Benefits: Flexible home-based work, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on empathy and making an impact.
- Why this job: Make a real difference in healthcare while developing your project management skills.
- Qualifications: 3+ years in clinical operations and strong vendor management experience required.
The predicted salary is between 60000 - 75000 £ per year.
About Parexel
When our values align, there's no limit to what we can achieve.
At Parexel, we all share the same goal - to improve the world's health.
From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.
Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient.
We take our work personally, we do it with empathy and we're committed to making a difference.
Job Summary
The Vendor Start-up Manager (VSM) will provide technical expertise for the category throughout start‑up to close out to the Vendor Category Expert (VCE) and indirectly to the Clinical Trial Team.
The VSM enables a flawless and accelerated vendor service delivery at the trial start‑up phase and supports implementation of defined category strategies and service standardization and ensures compliance through the life of the studies assigned.
This role proactively assesses risk and concludes contingency plans to de‑risk study start‑up and beyond.
- Key Accountabilities
- Review the IRT vendor and category‑related sections of the protocol to ensure vendor expertise is leveraged in refining specifications towards the Final Protocol.
- Contribute to the development of the Study Specification Worksheet (SSW) to facilitate bid process and selection of IRT Vendors.
- Review quote/proposal in collaboration with procurement and vendor; support contract negotiations if required.
- Review vendor budget of final quotes.
- Accountable for vendor cost control, budget review, invoice reconciliation, and PO close‑out.
- Support program overview by providing study demands to the VCE.
- Ensure all submission documents are provided by vendor, as required, to countries participating in a study.
- Work closely with trial and monitoring teams to understand site requirements for study participation.
- Ensure changes to country and site plans are consistently shared with vendors and VCE for start‑up, resupply and close‑out; support amendment of vendor contracts with Procurement team.
- Optimize a front‑loaded and timely study start‑up process in support of a timely site readiness.
- Provide IRT vendor service excellence at study level, ensuring vendors meet quality and service level standards in their delivery for the trial.
- Act as escalation point for vendor‑related query management.
- Create and maintain vendor‑related risk maps with contingency plans for documentation.
- Follow‑up with countries and hubs for their vendor‑related risks and issues.
- Document vendor oversight/performance issues and implement and monitor corrective actions; escalates issue if required to the VCE.
- Drive root cause analysis of supplier performance issues and look for trending.
- Support the implementation of standards, templates, tools, and processes for vendors for defined categories in collaboration with the VCE.
- Use Unified Vendor Portal (UVP) to manage vendor service delivery.
- Support practice leaders in improvement projects and learning loops.
- Collaborate across the sponsor’s departments to provide data for vendor qualification efforts.
- Review and approve invoices against activity.
- In partnership with the vendor, develop site and monitor training material and attend/support training if needed.
Skills
- Very strong IRT vendor management skills.
- Demonstrated strategic skills; organisational knowledge; advanced planning and project management skills, and an advanced understanding of business processes.
- Partnering skills with internal and external stakeholders.
- Strong problem‑solving, negotiation, deadline‑driven and conflict‑resolution abilities.
- Strong influencing skills and timeline‑driven.
- Proficient in written and spoken English.
- Knowledge & Experience
- 3+ years working experience and excellent knowledge of the clinical operation processes and IRT vendor management.
- Excellent knowledge of Gx P and ICH regulations.
- Expert knowledge of clinical trial design and mapping to supplier requirements.
- Demonstrated leadership with supplier relationship management and/or expert knowledge of specific service areas.
- Demonstrated partnering across divisions with internal and external stakeholders.
- Demonstrated root‑cause analysis, problem‑solving, and solution generation skills.
- Experience in IRT User Acceptance testing.
- Knowledge of key deliverables that impact green‑light milestones and vendor readiness.
- Experience in outsourcing, contracting, sourcing of clinical services with Vendor/CROs.
Education
- Bachelor's degree in science or business required, with equivalent experience.
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