At a Glance
- Tasks: Lead operations and drive innovation in clinical research to improve global health.
- Company: Join Parexel, a leading partner in clinical development with a mission to enhance patient care.
- Benefits: Enjoy a comprehensive benefits package and the flexibility of remote work options.
- Other info: Be part of a dynamic team that values bold thinking and continuous improvement.
- Why this job: Make a real impact in healthcare while leading high-performing teams and driving business growth.
- Qualifications: 10+ years in clinical research with strong leadership and financial management skills.
The predicted salary is between 72000 - 88000 £ per year.
At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by a deep conviction in what we do. Each of us contributes to the development of a therapy that ultimately will benefit a patient.
Parexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research.
Parexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines operational oversight, financial accountability, client partnership, and business growth responsibilities across a large-scale clinical research portfolio.
This position is ideal for a senior leader with deep experience in clinical research, contract research organizations (CROs), pharmaceutical, biotech, or functional service provider (FSP) environments who excels at building high-performing teams, managing complex global operations, and driving long-term customer success.
As the primary executive leader for an FSP account, you will be responsible for ensuring exceptional service delivery, achieving financial and operational targets, strengthening executive-level client relationships, and identifying opportunities to expand our partnership and services.
Key Responsibilities
- Strategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency.
- Develop and execute accurate resourcing plans in collaboration with stakeholders and ensure production of high-quality deliverables across the FSP customer portfolio.
- Drive financial performance and margin improvement by managing budgets, monitoring costs, allocating resources strategically, and identifying opportunities for revenue generation and cost savings.
- Lead and develop a skilled, motivated team by providing technical support, conducting performance reviews, implementing training plans, and fostering a culture of continuous improvement.
- Ensure team members exceed productivity and quality metrics while meeting personal development goals.
- Establish and monitor key performance indicators (KPIs), analyze operational performance, and generate executive summaries of account status.
- Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making.
- Serve as the primary account point of contact for the FSP customer, engaging in regular governance meetings with customer and internal stakeholders.
- Identify and pursue new business opportunities within existing FSP accounts, lead repeat business initiatives including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to drive account growth aligned with corporate objectives.
Required Qualifications
- Significant leadership experience (10+ years) within Clinical research organizations (CROs), Pharmaceutical companies, Biotechnology companies, Functional service provider (FSP) environments or other healthcare research organizations.
- Demonstrated success leading large, matrixed, and geographically dispersed teams.
- Experience managing strategic customer relationships at senior and executive levels.
- Strong financial acumen, including budgeting, forecasting, profitability management, and resource planning.
- Proven experience driving operational performance across complex portfolios, programs, or business units.
- Experience supporting business development activities, proposals, and client presentations.
- Bachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.
Qualifications
- Advanced degree (MBA, MS, PharmD, PhD, or equivalent).
- Experience working with major pharmaceutical and biotechnology customers.
- Knowledge of clinical research technologies such as CTMS (Clinical Trial Management Systems), EDC (Electronic Data Capture), EDMS (Electronic Document Management Systems), IWRS/IRT platforms and Microsoft Office Suite.
We offer a comprehensive benefits package to eligible employees, in accordance with the terms of our applicable plans. Join us and be part of a team where your contributions help shape the future of clinical research.
Location: United Kingdom-London-Gridiron-Remote; Poland-Remote; Serbia-Remote; United Kingdom-Sheffield-Remote; Ireland-Remote
Type: Full time
General Manager of Operations in London employer: PAREXEL
At Parexel, we pride ourselves on being an exceptional employer, offering a collaborative work culture that fosters innovation and professional growth. Our team members enjoy competitive benefits, including flexible working arrangements and opportunities for career advancement, all while contributing to impactful global clinical trials in a supportive environment across the UK, Poland, Serbia, and Hungary.
