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For Companies At a Glance
- Tasks: Recruit volunteers for clinical studies and manage participant inquiries with professionalism.
- Company: Join a leading research organisation dedicated to advancing healthcare.
- Benefits: Flexible zero hours contract, gain valuable experience in clinical research.
- Why this job: Make a difference in healthcare while developing your communication and organisational skills.
- Qualifications: A-level or equivalent education; customer service experience is a plus.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
The BANK Study Recruitment Specialist plays a critical role in the recruitment and enrollment of volunteers and patients for clinical research studies. This position is responsible for managing all inquiries from potential study participants, ensuring they are pre-screened and scheduled for screening appointments in accordance with study protocols, Standard Operating Procedures (SOPs), and Good Clinical Practice (GCP). The role requires excellent communication skills, a professional approach to customer service, and the ability to manage multiple tasks efficiently. This role is a zero hours contract.
Key Accountabilities
- Respond to all new inquiries and complete new registrations.
- Achieve set turn-up rates for volunteer and patient screening bookings.
- Fill study cohorts as per scheduled timelines.
Volunteer and Patient Communication
- Attach relevant and approved documentation within all communication to participants invited for screening appointments.
- Inform subjects about study participation details, including study course, dates, accommodation, and expense allowance.
Recruitment Planning
- Prepare advertising, Site Initiation Visits (SIV), and Site Selection Trials (SST) recruitment plans as requested by sponsors.
- Co-manage study advertisement budgets and support media channel selection.
Recruitment Metrics
- Track advertising, email blasts, and text messages for healthy volunteers and patients.
- Communicate admission status to line managers and project managers, indicating risks where applicable.
- Provide regular updates and statistical metrics to stakeholders.
EPCU Recruitment Website
- Maintain and update the London EPCU recruitment website with active studies.
Quality Control and Compliance
- Support SOPs, GCP, and work processes to ensure efficient and compliant clinical operations.
- Participate in audits and provide feasibility feedback for new studies.
Team Coordination
- Coordinate with recruitment team members to maximize recruitment potential.
- Participate in team project meetings and provide updates for assigned studies.
Skills
- Excellent interpersonal, verbal, and written communication skills.
- Highly developed organizational and problem-solving skills.
- Exceptional telephone etiquette and professional customer service approach.
- Ability to manage multiple tasks with enthusiasm and prioritise workload with attention to detail.
- Self-motivated, flexible, and adaptable with a willingness to work under pressure.
- Computer literacy and familiarity with research processes.
Knowledge And Experience
- Clinical research-related customer service, database operation, or call center experience.
- Experience in office administration, database administration, telesales, or similar roles.
Education
- Scientific or healthcare qualification (minimum A-level or equivalent), registered nursing degree, or call center experience.
- School-leaving certificate of secondary modern school or A-level.
- Commercial, medical, or scientific education.
Study Recruitment Specialist [BANK] in Harrow employer: Parexel
Contact Detail:
Parexel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Study Recruitment Specialist [BANK] in Harrow
✨Tip Number 1
Network like a pro! Reach out to your connections in the clinical research field and let them know you're on the hunt for a Study Recruitment Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your communication skills. Since this role requires excellent interpersonal abilities, practice answering common interview questions with a focus on how you handle inquiries and manage multiple tasks efficiently.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully managed recruitment processes or coordinated with teams in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, so keep an eye out for the Study Recruitment Specialist position and submit your application directly. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Study Recruitment Specialist [BANK] in Harrow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Study Recruitment Specialist role. Highlight your relevant experience in clinical research and customer service, and show us how you can manage multiple tasks efficiently.
Show Off Your Communication Skills: Since this role requires excellent communication skills, don’t hold back! Use clear and professional language in your application. We want to see how you can effectively communicate with potential study participants.
Be Detail-Oriented: Pay attention to the details in your application. Double-check for any typos or errors, and ensure that all required information is included. This shows us that you’re organised and take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Parexel
✨Know Your Stuff
Make sure you understand the role of a Study Recruitment Specialist inside out. Familiarise yourself with clinical research processes, GCP, and SOPs. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Show Off Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your skills during the interview. Think of examples where you've effectively communicated with clients or team members, especially in a customer service context. Practice articulating your thoughts clearly and professionally.
✨Be Organised and Ready
The ability to manage multiple tasks is key for this role. Bring a notebook with questions and points you want to discuss. Also, prepare to talk about how you prioritise tasks and manage your time effectively, as this will be crucial in your day-to-day responsibilities.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to deal with difficult inquiries or manage tight deadlines. Be ready to explain your thought process and the outcomes of your actions.
