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- Tasks: Support operations by managing client queries and coordinating tasks with engineers.
- Company: Join Pareto, a dynamic company focused on delivering exceptional service in operations support.
- Benefits: Enjoy flexible working hours, remote work options, and paid expenses for client site visits.
- Why this job: Be part of a collaborative culture that values communication and offers real impact in operations.
- Qualifications: Helpdesk experience and strong communication skills are preferred; contractor oversight experience is essential.
- Other info: This is a permanent role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Hours: 40 hours a week flexible (8am – 5pm)
Role Type: Permanent
Pareto are currently looking for an Operations Support Coordinator to join us on a full time basis to be based remotely. Occasional visits to client sites with expenses paid.
Responsibilities to include but not limited to:
- Monitoring the client email inbox and responding to queries
- Inputting and tracking reactive jobs on the CAFM system
- Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors
- Raising purchasing orders for engineers and other team members as required
- Allocating PPM tasks to engineers and contractors
- Scanning compliance documentation (in-house and sub-contractor)
- Closing down completed jobs and uploading any associated paperwork
- Reviewing documentation and raising any issues to the Account Manager
- Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order
- Following up with sub-contractors paperwork/certificates in relation to completed works/inspections
- Raising remedial actions following works or inspections
- Raising quotes as required and acquiring costs from in house engineers or contractors
- Assessing completeness and appropriateness of sub-contractor RAMS
Key Requirements:
- Previous helpdesk experience is desirable
- Previous experience overseeing contractors required
- Excellent telephone and email manner, with solid communication and interpersonal skills
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Operations Support Coordinator employer: paretofm
Contact Detail:
paretofm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role involves inputting and tracking jobs on such platforms. Research common software used in the industry and consider taking a short online course to boost your confidence.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to hypothetical client queries to ensure you can convey information clearly and professionally.
✨Tip Number 3
Gain a solid understanding of compliance documentation and RAMS (Risk Assessment Method Statements). This knowledge will help you assess the completeness of sub-contractor paperwork effectively.
✨Tip Number 4
Network with professionals in the facilities management sector. Join relevant online forums or LinkedIn groups to connect with others who may provide insights or even referrals for the Operations Support Coordinator role.
We think you need these skills to ace Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in helpdesk roles and contractor oversight. Use keywords from the job description to demonstrate your fit for the Operations Support Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're interested in the role. Mention specific responsibilities from the job description that excite you and how your background aligns with them.
Highlight Relevant Skills: In your application, emphasise your organisational skills and ability to manage multiple tasks, as these are crucial for monitoring jobs and coordinating with engineers and contractors.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at paretofm
✨Showcase Your Communication Skills
As the role requires excellent telephone and email communication, be prepared to demonstrate your interpersonal skills. Practice clear and concise responses to common interview questions, and consider sharing examples of how you've effectively communicated in previous roles.
✨Familiarise Yourself with CAFM Systems
Since the job involves inputting and tracking jobs on a CAFM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, be ready to discuss it and highlight your ability to learn new systems quickly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding managing contractors and handling client queries. Think of specific situations from your past experiences where you successfully resolved issues or improved processes.
✨Research the Company Culture
Understanding the company’s values and culture can help you tailor your responses during the interview. Look into Pareto's mission and any recent news about them, so you can express why you would be a great fit for their team.