Regional Director in London

Regional Director – Facilities Management

Location: London & South of England
Reporting to: Business Unit Director
Portfolio: Multi-contract, technical facilities management
Working pattern: Field-based, with regular regional travel

The opportunity

We're looking for an experienced Regional Director with a strong background in facilities management to lead our operations across London and the South of England.

This is a senior leadership role requiring someone who understands the commercial and operational realities of managing multiple FM contracts. You'll take responsibility for a diverse portfolio of clients, ensuring contracts are profitable, services are delivered to the highest standards and our teams have the leadership and support they need to succeed.

You'll bring proven experience of managing multi-site FM operations, ideally within a technically focused or hard services environment. You'll be equally comfortable reviewing contract financials, challenging operational performance, managing senior client relationships and working alongside engineering teams to resolve complex service delivery issues.

Working closely with the Business Unit Director and wider leadership team, you'll play a key role in strengthening our existing portfolio, improving operational efficiency and identifying opportunities for sustainable growth.

Commercial performance and client relationships

• Take full commercial and operational responsibility for a regional portfolio of facilities management contracts, ensuring financial targets, service standards and contractual commitments are achieved.

• Manage regional budgets, profit and loss (P&L), forecasting and financial reporting, identifying risks to contract profitability and implementing corrective action where required.

• Monitor contract margins, labour costs, subcontractor expenditure, work in progress (WIP), aged debt and additional works to maintain strong financial control.

• Build and maintain relationships with senior client stakeholders, acting as an escalation point for operational, commercial and contractual matters.

• Lead regular client performance reviews, ensuring service delivery, financial performance and improvement plans are clearly communicated.

• Identify opportunities for contract growth, additional services, project works and renewals while protecting existing client relationships.

• Support contract negotiations, retenders and variations, ensuring commercial decisions are aligned with operational capability and business objectives.

Operational leadership and service delivery

• Oversee the delivery of planned preventative maintenance (PPM), reactive maintenance and associated facilities management services across the regional portfolio.

• Ensure contracts consistently meet agreed service level agreements (SLAs), key performance indicators (KPIs) and customer expectations.

• Maintain oversight of statutory compliance, health and safety, building services maintenance and technical assurance across all sites.

• Work closely with engineering teams and technical specialists to address maintenance challenges, compliance risks and recurring service issues.

• Review operational performance through CAFM systems, compliance reporting, site audits and management information.

• Ensure effective management of subcontractors, suppliers and specialist service providers, maintaining standards of quality, compliance and value for money.

• Lead the resolution of significant operational incidents, client escalations and service failures, ensuring corrective actions are implemented and monitored.

• Drive consistency across static and mobile engineering operations, ensuring resources are deployed effectively and service delivery remains efficient.

People leadership and regional performance

• Lead, support and develop Contract Managers and operational leaders across the region, setting clear expectations for performance, accountability and client service.

• Ensure managers have the commercial awareness and technical support required to manage their contracts effectively.

• Conduct regular performance reviews, operational meetings and site visits to maintain visibility of contract delivery and team performance.

• Identify skills gaps, succession requirements and development opportunities to strengthen regional capability.

• Work collaboratively with HR and Talent Acquisition on recruitment, workforce planning, employee relations and retention.

• Address underperformance constructively and ensure operational teams maintain a consistent approach to company policies, procedures and standards.

• Promote a positive, inclusive and accountable working environment where colleagues feel supported and encouraged to deliver their best.

Business growth and continuous improvement

• Work with business development and senior leadership teams to support new contract opportunities, tenders and client presentations.

• Contribute operational and commercial expertise to bids, ensuring proposed service models are achievable, appropriately resourced and financially viable.

• Support the mobilisation of new contracts, including resource planning, service transitions, TUPE considerations and operational readiness.

• Identify opportunities to improve productivity, streamline processes and strengthen contract performance.

• Use operational data, financial reporting and client feedback to inform decisions and drive measurable improvements.

• Support initiatives relating to energy efficiency, sustainability and building lifecycle management where these add value to client operations.

What we're looking for

Essential experience and skills

• Significant senior management experience within the facilities management industry, ideally gained in a Regional Director, Operations Director, Regional Operations Manager or similar leadership position.

• Proven experience managing a multi-site, multi-contract FM portfolio, with direct responsibility for operational delivery, financial performance and client relationships.

• Strong background in technical FM, hard services or building services maintenance, with a practical understanding of mechanical and electrical (M&E) operations.

• Demonstrable experience managing contract P&L, budgets, forecasts, margins and commercial performance.

• Strong knowledge of FM contractual obligations, SLAs, KPIs, statutory compliance and health and safety requirements.

• Experience leading Contract Managers and geographically dispersed operational teams.

• Proven ability to manage senior client relationships, resolve complex issues and support contract retention and growth.

• Experience working with planned and reactive maintenance service models, including mobile and site-based engineering teams.

• Commercially astute, with the confidence to challenge financial performance, identify risks and implement effective recovery plans.

• Excellent communication, negotiation and stakeholder management skills.

• Ability to balance strategic planning with a visible, hands-on approach to operational leadership.

• Full UK driving licence and willingness to travel regularly across London and the South of England.

Desirable experience

• Recognised qualification in facilities management, building services engineering, mechanical or electrical engineering, or a related discipline.

• Experience managing integrated FM contracts incorporating both hard and soft services.

• Previous involvement in large-scale contract mobilisations, TUPE transfers or complex service transitions.

• Experience supporting FM tenders, retenders and business development opportunities.

• Familiarity with CAFM platforms, compliance management systems and financial reporting tools.

• Experience working within critical environments or technically demanding commercial properties.

What success looks like

Success in this role will be measured by your ability to deliver a well-managed, commercially successful region where clients receive consistently high standards of service and operational teams perform effectively.

You'll demonstrate this through:

• Strong financial performance, with contracts meeting agreed budgets, margins and profitability targets.

• High levels of client satisfaction, retention and sustainable portfolio growth.

• Consistent achievement of contractual