At a Glance
- Tasks: Provide admin and operational support for smooth service delivery across client sites.
- Company: Dynamic company focused on facilities management with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Exciting role with potential for career advancement in a supportive environment.
- Why this job: Join a team where your organisational skills can shine and make a real impact.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 48000 - 51000 £ per year.
Location: Hybrid (site-based as per client requirements or remote working depending on project needs) Preferably South-West based.
- Reports to: Account Manager
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Role Overview
The Contract Support will provide comprehensive administrative and operational support to ensure the smooth delivery of services across multiple client sites.
This role combines administrative accuracy with proactive operational coordination, supporting managers, service teams, subcontractors, and clients.
The position requires excellent organisational skills, strong communication, and the ability to oversee processes from scheduling to compliance.
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Key Responsibilities
- Administration & Reporting o Manage service department administration including report preparation, electronic uploads, and document organisation.
o Assist with quotations, purchase orders, and cost tracking.
o Support managers with weekly, monthly, and ad-hoc reporting, including helpdesk stats and trend analysis.
o Maintain accurate records in CAFM/job management software and close down completed jobs with associated paperwork.
- Job & Task Coordination o Input, track, and monitor reactive and planned jobs in CAFM/job management systems.
o Allocate tasks to engineers and subcontractors, ensuring timely completion.
o Follow up on outstanding works, inspections, remedial actions, and paperwork.
o Support scheduling and ensure subcontractor PPMs are booked on time.
- Client & Team Liaison o Act as a point of contact for client queries via email, phone, or meetings.
o Liaise with service teams, procurement, subcontractors, and engineers to ensure smooth operations.
o Escalate issues to Account Managers where required.
- Compliance & Quality Assurance o Scan, review, and maintain compliance documentation.
o Assess completeness of subcontractor paperwork, RAMS, and certificates.
o Monitor upcoming inspections and coordinate dates with clients and contractors.
o Drive continuous improvement by identifying process gaps and suggesting enhancements.
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- Role Objectives
- KPI’s & SLA’s: Ensure that all contracted services within the Business Unit are delivered in accordance with all contract specific service level agreements (SLA’s) and key performance indicators (KPI’s) as guided by the Account Manager.
- Ensuring compliance: Adhering to all statutory, client, and company policies and procedures relevant to the contract deliverables, including QSHE processes.
- Service delivery: Delivering exceptional standards of service and customer care to clients.
- Revenue generation: Supporting income generation to achieve or exceed agreed financial performance targets.
These objectives are essential for ensuring the successful delivery of FM services and maintaining high standards of service excellence.
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Essential Skills
- Proven administrative experience in a helpdesk, contract support or facilities background.
- Experience in overseeing or coordinating contractors/engineers.
- Strong IT proficiency including Microsoft Office and CAFM/job management systems.
- Excellent organisational skills with a methodical approach to tasks.
- Strong communication skills (written and verbal) with a professional telephone/email manner.
- Ability to work independently, manage multiple tasks, and collaborate effectively across teams.
- High attention to detail and accuracy in all aspects of work.
- Self-motivated, adaptable, and proactive in problem-solving.
Contract Support in Bristol employer: paretofm
As a Senior Facilities Coordinator, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company offers competitive salaries, comprehensive benefits, and a collaborative culture that encourages innovation and teamwork, all set in a vibrant location that fosters both personal and professional development.
