Account Support Manager in Birmingham

Account Support Manager – Gymshark

Client: Gymshark
Location: Hybrid Office mix
Reports to: Account Director / Account Manager

About the Role

We’re looking for an experienced Account Support Manager to join our team supporting the Gymshark account.

This is a varied and influential facilities role, supporting the effective day-to-day management of the account while taking particular responsibility for compliance, CAFM, PPM, Health & Safety processes, financial controls, contractor performance and facilities data.

Working closely with the Account Director/Manager and wider operational teams, you’ll help ensure Gymshark’s facilities are safe, compliant, well maintained and operationally effective, while providing the reporting, systems and controls needed to deliver a consistently high-quality service.

What You’ll Be Doing

Compliance & Statutory Assurance

• Support and maintain the facilities compliance framework across the account.

• Ensure statutory inspections, testing, servicing and remedial works are identified, scheduled, completed and evidenced.

• Maintain oversight of compliance areas including fire safety, asbestos, Legionella and water hygiene, electrical and gas safety, lifting equipment, pressure systems, emergency lighting and HVAC.

• Monitor compliance deadlines and ensure overdue actions are appropriately escalated and resolved.

• Maintain compliance records, risk information and supporting documentation.

• Coordinate internal and external audits and track resulting actions through to completion.

CAFM, PPM & Maintenance

• Take a key role in the ownership and administration of the CAFM system.

• Maintain accurate asset registers, maintenance records and compliance information.

• Support the management of planned preventative maintenance (PPM) programmes.

• Ensure statutory and compliance-related maintenance is correctly captured within the CAFM system.

• Monitor reactive maintenance workflows, work orders, priorities and SLAs.

• Review data quality and identify missing information, overdue activities and incomplete records.

• Produce CAFM reports, dashboards and KPIs to support account performance.

• Use facilities data to identify trends, risks and opportunities for improvement.

Health & Safety

• Support the implementation and continuous improvement of facilities-related Health & Safety procedures.

• Ensure contractors and operational teams follow relevant H&S requirements.

• Maintain appropriate controls around RAMS, permits, competency records and contractor documentation.

• Support risk assessments and safe systems of work.

• Monitor incidents, hazards, near misses and corrective actions.

• Work collaboratively with the wider Health & Safety function to ensure actions are effectively managed.

Financial & Commercial Support

• Monitor facilities expenditure against agreed budgets.

• Support budget preparation and financial forecasting.

• Produce regular financial information and investigate significant variances.

• Monitor contractor expenditure, purchase orders, invoices and commitments.

• Validate expenditure against completed works and relevant records.

• Identify opportunities for improved efficiency and value for money.

• Support procurement exercises, contract reviews and supplier management.

Contractors, Reporting & Governance

• Monitor contractor and service-provider performance against agreed KPIs and SLAs.

• Ensure contractor insurance, competency, RAMS, certification and compliance information is maintained.

• Support service reviews and challenge poor performance where required.

• Maintain facilities policies, procedures and operational controls.

• Produce regular reporting covering compliance, PPM, H&S, contractor performance, expenditure, outstanding remedial works and facilities risks.

• Support internal and external audits and ensure appropriate evidence is readily available.

• Help drive continuous improvement across the Gymshark account.

What We’re Looking For

We’re looking for someone with strong experience within Facilities Management, estates, compliance or a similar operational environment, who is comfortable working across multiple areas of account support.

You’ll ideally have:

• Strong experience within Facilities Management or building services.

• Good knowledge of facilities statutory compliance and Health & Safety requirements.

• Experience using and ideally administering a CAFM system.

• Experience coordinating PPM, reactive maintenance and statutory compliance activities.

• Strong contractor and supplier-management skills.

• Experience with budgets, purchase orders, expenditure and financial reporting.

• Good understanding of facilities asset and maintenance data.

• Experience producing KPIs, reports and management information.

• Experience supporting audits and maintaining compliance documentation.

• Strong organisational and problem-solving skills.

• Excellent written and verbal communication skills.

• Confidence working with multiple stakeholders and balancing competing priorities.

Qualifications

The following would be advantageous:

• IWFM qualification or equivalent

• NEBOSH General Certificate or equivalent

• IOSH qualification/membership

• CAFM system training or significant CAFM administration experience

• Relevant compliance, auditing, asset management, building-services or contract-management qualification

Why Join Us?

This is a fantastic opportunity to work on the Gymshark account, supporting a globally recognised and fast-moving brand.

You’ll have a broad remit and the opportunity to make a real impact across facilities operations, compliance, systems, contractor performance and service delivery, while working closely with both the account leadership team and wider business.

You’ll also have opportunities for continued training, development and career progression as part of a growing organisation.