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For Companies At a Glance
- Tasks: Lead customer success and relationship management, supporting the board and coordinating projects.
- Company: Join a market leader in Customer Experience Management with ambitious growth plans.
- Benefits: Enjoy a £30k salary, share options, healthcare, pension, and a cycle to work scheme.
- Why this job: Be part of a welcoming culture with excellent progression opportunities and extensive training.
- Qualifications: Degree educated with strong communication skills and a passion for customer experience.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 24000 - 36000 £ per year.
Job Title: Relationship Manager
Location: Cheltenham
Salary: £30k basic
Sector: Travel
About our Client:
Market leaders in optimising Customer Experience Management processes, our client has ambitious growth plans over the next five years. With offices in Covent Garden and Gloucestershire, they're looking to scale their teams rapidly to satisfy demand.
They're now looking for an individual to come in and lead on customer success and relationship management – this role is vital, occupying a unique position within the business, with the strategic awareness required to enable the board to make the right decisions and the right times.
The package:
- £30k basic salary
- Share options
- Regular socials in a welcoming, inclusive culture
- Excellent scope for progression and extensive training, internally and externally in partnership with Pareto – with structured development programs provide
- Full tech stack provided to ensure you hit the ground running
- Fantastic, modern offices
- Lucrative bonus/incentive schemes
- Healthcare & Pension
- Cycle to work scheme
The Role at a Glance:
- Support the Board Team members on specific activity – including preparation prep, market analysis, project coordination with internal teams and more
- Attend and provide additional support within meetings, ensuring actions from those meets are clear and followed up correctly
- Ensure that board members are informed of activity in a timely manner
- Attend events and support activities when required
- Assign enquiries as they come in to relevant team members and departments
- Support with proposals and follow ups, adeptly interact with warm prospects who are in the sales cycle post initial meeting
- Learn! Proactively listen, watch and shadow other members of the team with one eye on your progression with the business – unlocking more responsibility and earning potential in supporting the SMB team
Qualifications:
- Degree educated
- Desire to build a career in customer success or relationship management
- Excellent written, verbal and interpersonal skills
- Excellent organisational skills
- Interest in customer experience and comms an advantage
Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.
Relationship Manager employer: Pareto
Contact Detail:
Pareto Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarize yourself with the latest trends in Customer Experience Management. Understanding the current landscape will not only help you in interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the travel and customer success sectors. Attend industry events or join relevant online communities to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed relationships in the past. Highlighting your experience in customer success will demonstrate your capability for this role.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Since the role offers extensive training, expressing your eagerness to grow within the company can set you apart from other candidates.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and relationship management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience and relationship management. Mention specific examples of how you've successfully managed client relationships or improved customer satisfaction in previous roles.
Highlight Your Skills: Emphasize your excellent written, verbal, and interpersonal skills in your application. Provide examples of how these skills have helped you in past roles, particularly in a customer-facing environment.
Show Your Interest in Growth: Express your desire for professional development and progression within the company. Mention any relevant training or courses you've completed that align with the role's requirements, showing that you're proactive about your career.
How to prepare for a job interview at Pareto
✨Show Your Passion for Customer Success
Make sure to express your enthusiasm for customer success and relationship management during the interview. Share specific examples of how you've positively impacted customer experiences in previous roles.
✨Demonstrate Strategic Awareness
Since this role requires strategic awareness, be prepared to discuss how you would support the board in making informed decisions. Think about how you can contribute to the company's growth plans and share relevant insights.
✨Highlight Your Organizational Skills
Given the need for excellent organizational skills, provide examples of how you've successfully managed multiple tasks or projects simultaneously. This will show that you can handle the responsibilities of the role effectively.
✨Prepare Questions About Company Culture
The company values a welcoming and inclusive culture, so prepare thoughtful questions about their team dynamics and social activities. This shows your interest in fitting into their culture and your desire to contribute positively.
