Business Central Support Engineer - Banking

Positive, service-minded, decisive, and structured - if that’s you, keep reading! Continia Software is looking for a Business Central Support Engineer to join our Continia Banking support team. If you are ready to embrace new challenges and grow together with an international team, we have the job for you!

About your role

When you join Continia, you will become an integral part of an innovative, entrepreneurial, and agile environment. We foster a flat organizational structure, empowering you to speak up and actively contribute to bring Continia Customer Care to the next level.

Your responsibilities will include, but are not limited to the following tasks:

• Incident handling and stabilization
• Receive, assess, and prioritize incoming cases according to our defined severity framework.
• Perform structured troubleshooting to identify root causes or viable workarounds.
• Maintain clear communication with partners throughout the case.
• Keep full ownership of cases until resolution or formal escalation.
• Case quality and documentation
• Make sure incidents are documented in a clear and well-structured way.
• Contribute to and maintain our knowledge base articles.
• Participate in testing and validating new features before release.
• Help identify recurring patterns and elevate structural issues to your team lead.
• Support our AI enabled support initiatives through accurate case documentation.
• Contribute feedback to improve support tools and processes.

About you

When you join Continia, you become part of a fast growing organization where new projects and products are always on the horizon. You thrive in such an environment, and you are helpful, open minded, and team oriented by nature. You are patient, eager to learn, and just as keen to explain things to others. Taking ownership of your tasks and executing them comes naturally to you.

You are accountable and approach your work with a can do attitude. You know that not every problem can be solved alone, so you are comfortable turning to your colleagues, sparring on tricky cases, and finding the solution together. The team consists of 9 close colleagues, plus close cooperation with our development team and colleagues from other business units around the world.

We imagine you have the following qualifications and characteristics:

• Proven experience with Dynamics NAV, Dynamics 365 Business Central or Continia solutions.
• Experience in the payments area.
• Experience in finance, or a basic understanding of accounting and bookkeeping processes, is desirable, though not a requirement.
• A keen interest in testing new functionality and maintaining support articles.
• A structured way of working, with the ability to handle multiple tasks and to collect and convey requests and ideas for new product features.
• Strong written and verbal communication skills, capable of communicating fluently and effectively in English.
• Strong interpersonal skills, as you will engage with numerous internal and external stakeholders.

A note from your manager:

“We are a global team made up of people from different countries. Many of us are based in different locations, but thanks to our daily interactions with the teams, we all feel part of the team. We have fantastic partners who sell our products and implement them for customers, but even these partners sometimes need support. We are, in fact, also part of Continia’s success story, as our partners enjoy communicating with us and appreciate receiving prompt and expert assistance. If you cannot solve a problem on your own, your colleagues are there to help, and together you find a solution for the partner. Thanks to our experience, we can also contribute to further product development by writing user stories in DevOps, which are then implemented by the development department. The products, and we ourselves, are constantly evolving, so it is never boring.”

What we offer

Continia is a culture-centric company, and we work on a mutual flexibility model, ensuring you have freedom with responsibility and a proper life balance. On top of this, you can enjoy the following extract of benefits:

• We offer an attractive salary package with a bonus scheme, pension and health insurance.
• Spectacular company events where you get to see colleagues from all around the world.
• Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.

About Continia

At Continia, we value diversity and encourage authenticity. We are team players who respect each other's thoughts and ideas, and we expect everyone to take ownership of their work. We focus on personal and professional development to grow internally within our organization. In our day-to-day work, we are pragmatic and result-oriented and aim to stay entrepreneurial by keeping things simple and focusing on our employees. We celebrate our wins and releases and aim at having one major event each year where all employees meet up in one place. For more than 30 years, we have been adding value to users of Microsoft Dynamics by developing and offering solutions to effectively handle different types of administrative processes. Today more than 30,000 Microsoft Dynamics NAV & 365 Business Central installations actively use one or more of our products to speed up or to automate various administrative processes. More than 1,800 partners worldwide in the Microsoft Dynamics NAV ecosystem are experienced in delivering, implementing and supporting Continia solutions to their customers.