Regional Account Manager
Soft Services
About the role
Were looking for an experienced
Regional Account Manager
Soft Services
to join Pareto and take responsibility for the delivery of services across our
Gymshark portfolio . This is a fantastic opportunity to work in partnership with
one of the UKs most exciting and recognisable brands , leading the operational delivery of soft services across multiple Gymshark locations and ensuring consistently high standards across the portfolio. This is a varied, hands-on leadership role with responsibility for
people, client relationships, service delivery, compliance and commercial performance . Youll lead and support Account Managers and operational teams across the region, while building a strong relationship with the Gymshark client team and ensuring each location receives an excellent and consistent service. Were particularly interested in people with a strong background in
soft services, ideally cleaning or specialist cleaning , who are comfortable managing multiple locations, dispersed teams and a high-profile client relationship. What you'll be doing
Youll take overall responsibility for the day-to-day performance of your portfolio, acting as a senior point of contact for Gymshark while providing leadership and support to your operational teams. Youll be visible across the sites you manage, building relationships, understanding what is happening operationally and identifying opportunities to continually improve the service. Your responsibilities will include: Managing the operational and financial performance of the portfolio, including budgets and P&L
Building a strong partnership with Gymshark and ensuring contractual requirements and service standards are consistently achieved
Leading, supporting and developing Account Managers and operational teams across multiple locations
Providing guidance on recruitment, absence, performance, payroll queries and employee relations
Ensuring appropriate holiday and sickness cover is in place to maintain uninterrupted service delivery
Overseeing recruitment, onboarding, leavers and other people processes
Carrying out regular site visits and monthly audits, agreeing actions and driving improvements
Ensuring teams have the equipment, uniforms and consumables required to deliver an excellent service
Coordinating planned maintenance activities and specialist subcontractors where required
Managing purchase orders, client POs, recharges and information required for monthly invoicing
Monitoring outstanding invoices and supporting the management of aged debt
Ensuring compliance documentation, including RAMS, SSOW and COSHH information, remains accurate and up to date
Supporting Health & Safety across the portfolio, including toolbox talks, training and appropriate reporting of accidents, incidents and near misses
Supporting the mobilisation of new services and locations, including TUPE consultation and integration of incoming teams
Coordinating vehicles, equipment, maintenance and PAT requirements
Identifying opportunities to improve service delivery, efficiency and the overall client experience
What we're looking for
Youll already have experience managing operational services and people within a fast-paced, client-focused environment. Experience within soft services is important for this position, with cleaning or specialist cleaning experience particularly desirable.
Experience managing services across multiple sites or locations would be a significant advantage. Youll also need: IOSH qualification as a minimum
Good practical knowledge of workplace Health & Safety
Experience managing and developing operational teams
Strong client and stakeholder management skills
Commercial awareness, ideally including budgets, P&L, POs and invoicing
Confidence managing multiple sites, priorities and operational requirements simultaneously
Good IT skills, including Microsoft Office
Strong organisational and problem-solving skills
A practical, flexible approach and willingness to be visible across your portfolio
Experience of
contract mobilisation and TUPE
would also be beneficial. About you
Youll be someone who takes ownership, builds strong relationships and enjoys being close to the operation. Youll know how to balance the needs of the client and your teams with the commercial requirements of the contract. Just as importantly, youll be a visible and supportive leader. Whether youre meeting with the Gymshark team, helping an Account Manager resolve an operational challenge, reviewing standards on site or supporting a new mobilisation, youll be comfortable adapting to what the situation requires. This is an opportunity to take ownership of a high-profile portfolio, work closely with an
exciting and prestigious client brand , and play an important role in shaping the quality of the service we deliver. If you have experience managing
multi-site soft services
and enjoy combining operational leadership with client and commercial responsibility, wed love to hear from you.
TPBN1_UKTJ
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