At a Glance
- Tasks: Coordinate operations, manage jobs, and ensure smooth communication across teams.
- Company: Join Pareto FM, a dynamic facilities management company in London.
- Benefits: Flexible hours, supportive team, and opportunities for career growth.
- Other info: Collaborative culture with a focus on operational efficiency.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Pareto FM are looking for a highly organised and proactive Operations Support Coordinator to join our team in London. This is a fast-paced support role where you’ll play a key part in keeping operations running smoothly across a busy client account. You’ll work closely with engineers, subcontractors, the Account Manager, and the client to coordinate reactive works, compliance tasks, reporting, and day-to-day administration. This role would suit someone who enjoys organisation, problem solving, and working in a collaborative facilities management environment.
The Role
As Operations Support Coordinator, you’ll support the operational delivery of FM services across the account, helping to manage reactive jobs, planned maintenance scheduling, subcontractor coordination, and compliance administration. You’ll be central to the communication flow between the client, engineering teams, subcontractors, and management — ensuring tasks are tracked, completed, and documented accurately.
What You’ll Be Doing
- Monitoring the client inbox and responding to queries professionally
- Inputting and tracking reactive jobs through the CAFM system
- Monitoring open jobs and chasing updates from engineers and subcontractors
- Allocating reactive works and PPM tasks to engineers and contractors
- Raising purchase orders for engineers and operational teams
- Ensuring subcontractor PPM visits are booked in on time
- Attending client meetings where required
- Scanning and uploading compliance documentation and certificates
- Closing completed jobs and ensuring paperwork is correctly recorded
- Reviewing documentation and escalating issues to the Account Manager
- Supporting reporting, including helpdesk statistics and trends
- Coordinating inspections and compliance visits with subcontractors
- Following up on paperwork and certification for completed works
- Raising remedial works following inspections or maintenance visits
- Processing quotations and obtaining costs from engineers or subcontractors
- Reviewing subcontractor RAMS for completeness and suitability
- Identifying opportunities for process improvement and operational efficiency
What We’re Looking For
- Previous administrative experience within a fast-paced environment
- Previous helpdesk or FM support experience desirable
- Experience coordinating or overseeing subcontractors
- Strong organisational and administration skills
- Excellent IT skills including Microsoft Office
- Strong communication skills with a professional telephone and email manner
- Excellent attention to detail and ability to prioritise workload
- Proactive, reliable, and solutions-focused approach
Why Join Pareto FM?
- Join a supportive and collaborative operational team
- Varied role with exposure to FM operations and compliance processes
- Opportunity to develop within a growing facilities management business
- Fast-paced environment where your organisation and coordination skills make a real impact
Operations Support Coordinator employer: Pareto FM
At Pareto FM, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in the heart of London. As an Operations Support Coordinator, you'll enjoy flexible working hours and the opportunity to develop your skills within a dynamic facilities management team, where your contributions directly impact our operations and client satisfaction. Join us to be part of a fast-paced, rewarding atmosphere that values organisation, problem-solving, and employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Support Coordinator role.
✨Tip Number 2
Prepare for interviews by practising common questions related to operations support and compliance tasks. We suggest you come up with examples from your past experiences that showcase your organisational skills and problem-solving abilities. This will help you stand out!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from the interview to remind them of your conversation.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Operations Support Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your organisational skills and any previous experience in fast-paced environments to show us you’re the right fit for the Operations Support Coordinator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully coordinated tasks or managed projects in the past, and let your personality shine through!
Show Off Your IT Skills:Since we value strong IT skills, especially with Microsoft Office, don’t forget to mention any relevant software experience. If you’ve used CAFM systems or similar tools, make sure to include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Pareto FM
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Support Coordinator role. Familiarise yourself with the key responsibilities like managing reactive jobs and coordinating with subcontractors. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly, as this will demonstrate your fit for the fast-paced environment.
✨Communicate Clearly and Professionally
Effective communication is crucial in this role. Practice articulating your thoughts clearly and professionally, especially when discussing your previous administrative experience. Use specific examples to illustrate how you've handled client queries or coordinated with teams, showcasing your strong communication skills.
✨Be Solutions-Focused
The job description highlights a proactive and solutions-focused approach. Think of instances where you've identified problems and implemented effective solutions. During the interview, share these stories to demonstrate your ability to tackle challenges head-on and improve operational efficiency.
