Cleaning Operative in Newcastle upon Tyne

Key Duties:

• To conform to the cleaning specification and schedules and carry out cleaning duties as required with a view to continuously develop and improve quality standards.
• To take a direct interest in the health and safety of yourself, your colleagues, and others who may be affected by your work activities.
• Cleaning a small communal area, including a kitchen, washrooms, and lobby area.
• To carry out window cleaning in line with the correct specifications and health and safety standards.
• Update supervisor of any changes on site.
• Liaise with supervisor/line manager to review sites and reviews work on Jobber allocation system.
• Be punctual and attend for duty as requested.
• To achieve the highest standard of work, with a positive team spirit.
• To continuously develop and improve quality standards.
• To meet managers, clients, and company expectations.
• To respond to any reasonable request of the company or client.
• To ensure that products, equipment, and materials are properly maintained and stored.
• To use your initiative to resolve problems where appropriate.
• Ensure that your appearance and conduct comply with the expectations of the company and the appropriate clothing/PPE is always worn.
• Communicate any unresolved cleaning issues.

Knowledge and Experience:

• The job holder will be required to have experience within cleaning.

Interpersonal Skills:

• When dealing with client personnel and at all levels, the job holder must use tact and diplomacy in order to get co-operation from client personnel and when dealing with visitors.

Responsibility:

• The job holder is responsible for checking on the quality of their work and supervising less experienced staff when required.
• The job holder is responsible for the care of tools, complete as appropriate, whilst in their use, whether the property belongs to the client or Pareto.
• Confidentiality is required on all matters that are pertaining to Pareto and the client.

Communication:

• Communication is oral/written and mostly internal with the site manager and client’s staff.
• Communication is generally straightforward.
• From time to time the job holder will liaise with contractors working inside of the client’s sites or areas of responsibility, and at times with visitors.

Liaison:

• The client’s image can be affected by the job holder’s dealings with visitors and the media.
• While in dealings with the client’s personnel at all levels, the clients costs and operational efficiency are influenced.
• The post holder also has a requirement to liaise with inspectors and governing bodies that may come to the clients sites or areas of responsibility.

Mental Demands:

• Work is allocated to the job holder who, in most cases, decides how to tackle it, sometimes with the help of specifications.
• There is consultation within the team regarding the work plan.
• From time to time the job holder is requested to change work priorities.
• Routine decisions are made daily, based either on personal experience, own initiative or following discussions with the clients appointed contact.

Original thought and problem solving:

• Many tasks involve original thought.
• Common problems arising are usually technical in nature and are solved independently using past experience and knowledge.
• Sometimes there is a need for design.
• On occasion, help will be sought from the Site Manager or Clients appointed contact regarding unusual problems.

Concentration:

• There is a need to be alert at all times, but a particularly high level of concentration is required when working on machinery and specific detail needs to be paid to Health & Safety guidelines.

Flexibility:

• Tasks cover a wide range of activities.
• The number of interruptions daily is very variable, usually from internal sources, such as the Site Manager or other Pareto staff.
• Depending on priorities, the job holder will either respond immediately or deal with the matter at a later date.
• The post holder may be asked to carry out tasks outside of their general duties.

Working Conditions:

• The job holder is required to work in a variety of conditions, mainly inside.