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- Tasks: Manage front-of-house operations and support building facilities in Leeds City Centre.
- Company: Join a leading facilities management company known for its professional environment.
- Benefits: Enjoy a dynamic work environment with opportunities for remote support and career growth.
- Why this job: Be the face of the building, providing exceptional service and making a real impact on tenant satisfaction.
- Qualifications: Experience in front-of-house or facilities management is essential; strong communication skills are a must.
- Other info: Ideal for organised individuals who thrive in a fast-paced, customer-focused setting.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a highly organised and professional Front of House & Facilities Coordinator to oversee the day-to-day operations of a prominent building in Leeds City Centre. In this role, you will manage front-of-house operations, act as a key point of contact for tenants and support building facilities management. Additionally, you will assist the wider team remotely, managing the client’s portfolio of buildings via a helpdesk system – ensuring smooth service delivery across multiple sites.
Front of House & Facilities Management:
Be the first point of contact for all visitors and tenants, ensuring a warm, professional welcome.
Provide exceptional customer service, handling queries and issues efficiently.
Manage the reception area, ensuring it is always presentable and reflective of the company’s standards.
Coordinate incoming and outgoing mail and deliveries.
Oversee day-to-day building operations, ensuring that facilities are maintained to a high standard.
Coordinate with external contractors and service providers for building maintenance, cleaning, and repairs.
Ensure compliance with health and safety regulations within the building.
Manage service schedules, inspections, and general upkeep.
Prepare and submit weekly reports to the Account Manager on building operations, tenant issues, contractor performance, and any ongoing projects.
Tenant Management:
Develop and maintain strong relationships with tenants, understanding their needs and concerns.
Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.
Organise and manage tenant communication, including updates on building services, maintenance, and other relevant information.
Helpdesk Support:
Provide remote support to the wider team, managing additional buildings in the client\’s portfolio via the helpdesk system.
Respond to tenant requests and queries for multiple sites, ensuring prompt and efficient resolution.
Liaise with on-site teams to coordinate services and solutions remotely.
Manage risk assessment systems, ensuring building operations meet health, safety, and compliance standards.
Keep all facilities management systems, databases, and documentation up to date.
Key Requirements:
Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.
Excellent interpersonal and communication skills with a customer-focused approach.
Strong organisational skills and attention to detail.
Experience managing contractors, engineers, and service providers.
Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)
Knowledge of health, safety, and compliance regulations is an advantage.
Ability to manage multiple tasks, prioritise effectively, and work independently.
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Front of House & Facilities Coordinator FM Operations · Leeds employer: Pareto FM
Contact Detail:
Pareto FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Coordinator FM Operations · Leeds
✨Tip Number 1
Familiarise yourself with the specific building and its facilities in Leeds City Centre. Understanding the layout, services offered, and any unique features will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the facilities management sector. Attend local events or join online forums to connect with others in the industry, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with customer service and managing tenant relationships. Think of specific examples where you successfully resolved issues or improved tenant satisfaction, as these will be key in this role.
✨Tip Number 4
Brush up on your knowledge of health and safety regulations relevant to facilities management. Being able to speak confidently about compliance will show that you are proactive and well-prepared for the responsibilities of the role.
We think you need these skills to ace Front of House & Facilities Coordinator FM Operations · Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house and facilities management. Use specific examples that demonstrate your organisational skills and customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with the job requirements, particularly your experience with managing contractors and ensuring compliance with health and safety regulations.
Highlight Key Skills: In your application, emphasise your proficiency in Microsoft Office and any experience you have with helpdesk systems. This will show that you are well-equipped to handle the technical aspects of the role.
Showcase Interpersonal Skills: Since this role involves significant interaction with tenants and external contractors, make sure to illustrate your excellent communication skills and ability to build strong relationships in your application.
How to prepare for a job interview at Pareto FM
✨Showcase Your Organisational Skills
As a Front of House & Facilities Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the day-to-day operations effectively.
✨Emphasise Customer Service Experience
Since this role involves being the first point of contact for tenants and visitors, highlight your customer service skills. Share specific instances where you resolved issues or provided exceptional service, showcasing your interpersonal skills and professionalism.
✨Familiarise Yourself with Health and Safety Regulations
Understanding health and safety compliance is crucial in this role. Brush up on relevant regulations and be prepared to discuss how you've ensured compliance in previous positions. This shows that you take safety seriously and are knowledgeable about industry standards.
✨Prepare for Helpdesk Scenarios
Since you'll be managing a helpdesk system, think of potential scenarios you might encounter. Be ready to discuss how you would handle tenant requests or issues across multiple sites, demonstrating your problem-solving skills and ability to work remotely.