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For Companies At a Glance
- Tasks: Manage accounts, oversee operations, and ensure top-notch service delivery.
- Company: Join a leading facilities management company in Birmingham.
- Benefits: Enjoy private health, life assurance, and generous holiday allowance.
- Why this job: Be the driving force behind exceptional service and client satisfaction.
- Qualifications: 5+ years in facilities management with strong communication skills.
- Other info: Dynamic role with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Birmingham
Contract Type: Permanent
Hours: 40 hours per week
Reporting to: Senior Account Manager
Benefits:
- Private Health
- 4x life assurance
- 25 days + bank holidays
Overview
Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations.
This will include experience working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders, whilst maintaining the highest levels of service at all times.
We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report into our Senior Account Management team. We are looking for someone to take on existing accounts.
Key responsibilities
- Ownership of day to day operations.
- Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio.
- Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
- Implementation of standard operating procedures for all base functions of the service delivery. This will include designing, writing and delivery these SOP’s and ensuring delivery against standard operating procedures.
- Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.
- Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.
- Ownership of small and medium sized projects for clients.
Additional Important Areas
Service Delivery
- Collate information and write up account overviews for monthly report
- Become proficient for our key systems to support business queries
- Client reporting
- Sub-contractor management
- Ownership of renewal process in your patch
- Site visits
H&S/Compliance
- Cross Auditing
- Ensure all accounts are delivered to the highest standards of H&S and compliance.
- Deliver internal auditing processes on patch
Human Resources
- Making sure everyone is using their holiday appropriately.
- Take an active role for all onboarding for within your patch.
- Performance Management, development and training
- Development & Training
Finance
- Monitor and approval of overtime
- Monthly Billing – Confirm any contract changes & monitor spend against budget
Essential Criteria
- Suitable, recent and relevant FM experience (typically 5+ years)
- Hard Services/Technical services delivery experience
- A minimum of IOSH Managing Safely qualified or equivalent.
- Strong knowledge of FM service delivery across all services lines
- Excellent planning and organizational skills
- Excellent verbal, written communication and presentation skills
- Strong IT skills
- Ability to manage own workload and work on own initiative
- Ability to work in, and adapt to a rapidly changing environment
- Comfortable challenging poor standards or behavior and implementing change
- Ability to work co-operatively with others to complete tasks and implement process improvements.
- Multi-contract FM management experience preferred
Desired
- A IWFM qualification (or similar) level 5 or above
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Facilities Account Manager employer: Pareto FM
Contact Detail:
Pareto FM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just looking for any job, but the right fit for both you and them.
✨Tip Number 3
Practice your communication skills! As a Facilities Account Manager, you'll need to manage multiple stakeholders. Role-play common interview scenarios with a friend or use our resources to sharpen your pitch and ensure you come across as confident and articulate.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in being part of our team!
We think you need these skills to ace Facilities Account Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant FM experience, especially in hard services and technical delivery. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for the Facilities Account Manager position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit into our team.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pareto FM
✨Know Your Stuff
Make sure you brush up on your knowledge of facilities management and M&E service delivery. Be ready to discuss your past experiences in detail, especially how you've managed operations and implemented processes. This will show that you’re not just familiar with the role but have hands-on experience.
✨Showcase Your Communication Skills
As a Facilities Account Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully managed client relationships or resolved conflicts in the past. Practising clear and concise communication will help you stand out.
✨Demonstrate Your Organisational Skills
With multiple accounts to manage, organisation is key. Bring examples of how you've handled multiple projects or tasks simultaneously. Discuss any tools or methods you use to stay organised, as this will highlight your ability to manage your workload efficiently.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational challenges or stakeholder management. Think through potential scenarios beforehand and prepare your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
