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- Tasks: Support operations by managing client queries and coordinating jobs with engineers.
- Company: Join Pareto, a dynamic company focused on delivering exceptional service.
- Benefits: Enjoy flexible working hours and remote work options with paid travel expenses.
- Why this job: Be part of a collaborative culture that values communication and teamwork.
- Qualifications: Helpdesk experience and strong communication skills are preferred.
- Other info: This is a permanent role with opportunities for growth.
The predicted salary is between 28800 - 48000 £ per year.
Hours: 40 hours a week flexible (8am – 5pm)
Role Type: Permanent
Pareto are currently looking for an Operations Support Coordinator to join us on a full time basis to be based remotely. Occasional visits to client sites with expenses paid.
Responsibilities to include but not limited to:
- Monitoring the client email inbox and responding to queries
- Inputting and tracking reactive jobs on the CAFM system
- Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors
- Raising purchasing orders for engineers and other team members as required
- Allocating PPM tasks to engineers and contractors
- Scanning compliance documentation (in-house and sub-contractor)
- Closing down completed jobs and uploading any associated paperwork
- Reviewing documentation and raising any issues to the Account Manager
- Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order
- Following up with sub-contractors paperwork/certificates in relation to completed works/inspections
- Raising remedial actions following works or inspections
- Raising quotes as required and acquiring costs from in house engineers or contractors
- Assessing completeness and appropriateness of sub-contractor RAMS
Key Requirements:
- Previous helpdesk experience is desirable
- Previous experience overseeing contractors required
- Excellent telephone and email manner, with solid communication and interpersonal skills
Operations Support Coordinator employer: Pareto Facilities Management
Contact Detail:
Pareto Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM system, as it's a key part of the role. If you have experience with similar systems, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Brush up on your communication skills, especially over the phone and via email. Practice responding to hypothetical client queries to demonstrate your ability to handle various situations professionally.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects simultaneously. This will highlight your ability to monitor jobs and coordinate with engineers effectively.
✨Tip Number 4
Research Pareto and their operations to understand their values and client base. Tailor your conversation to reflect how your skills align with their needs, particularly in overseeing contractors and managing compliance documentation.
We think you need these skills to ace Operations Support Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key requirements. Tailor your application to highlight relevant experience, especially in helpdesk and contractor oversight.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience related to operations support. Emphasise your communication skills and any relevant software knowledge, particularly with CAFM systems.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your skills align with the company's needs. Mention specific examples of how you've successfully managed tasks similar to those listed in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Support Coordinator role.
How to prepare for a job interview at Pareto Facilities Management
✨Showcase Your Communication Skills
As an Operations Support Coordinator, you'll be dealing with various stakeholders. Make sure to demonstrate your excellent telephone and email manner during the interview. Practice clear and concise communication to show that you can effectively handle queries and updates.
✨Familiarise Yourself with CAFM Systems
Since the role involves inputting and tracking jobs on a CAFM system, it’s beneficial to have a basic understanding of how these systems work. If you have experience with similar software, be ready to discuss it and how you’ve used it in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding managing contractors and handling compliance documentation. Think of specific examples from your previous experience where you successfully navigated challenges in these areas.
✨Demonstrate Your Organisational Skills
The role requires monitoring multiple tasks and deadlines. Be prepared to discuss how you prioritise your workload and keep track of various jobs. Sharing specific tools or methods you use to stay organised will impress the interviewers.
