At a Glance
- Tasks: Lead the helpdesk, manage requests, and ensure smooth operations across multiple sites.
- Company: Join Pareto FM Group, a top facilities management partner in the UK.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Enjoy predictable hours with opportunities for career growth and development.
- Why this job: Be the first point of contact for a major tech company and make a real difference.
- Qualifications: Experience in helpdesk roles and excellent customer service skills required.
The predicted salary is between 40500 - 49500 £ per year.
The opportunity Join Pareto FM Group as the first point of contact for Experian – the global data and technology company and a major Nottingham employer – across six sites in the UK and Ireland. You’ll run the helpdesk, own the CAFM system and manage contract finance admin – making sure every request is handled brilliantly, every job is closed properly, and every service is invoiced accurately and on time.
About Pareto FM Group Pareto FM Group is a leading facilities management partner for businesses across the UK, delivering forward-thinking technical services that keep workplaces safe, efficient and performing at their best. We’re building a business recognised for technical expertise, high standards and genuine care, powered by people whose knowledge, ideas and commitment shape how we work. We value the contribution every colleague makes and create opportunities for our people to have an impact, develop their expertise and help shape the future of our business.
What you’ll do:
- Lead the helpdesk, answering, triaging and logging every call and email
- Dispatch work and keep requesters updated until it’s resolved
- Lead and develop a Helpdesk Coordinator
- Keep CAFM data accurate, working closely with our Technical Services Manager
- Produce weekly and monthly performance reports and KPI evidence
- Manage quotes, approvals and purchase orders
- Goods receipt completed works, reconcile costs and issue monthly invoices
What you’ll bring:
- Experience in an FM helpdesk, contact centre or service coordination role, including supervising others
- Excellent customer service skills: asking the right questions, managing expectations and calming difficult conversations
- Daily experience of a CAFM system, such as Simpro or Planon
- Experience of purchase orders, goods receipting, invoicing or reconciliations
- An understanding of planned maintenance, compliance and asset management principles
- Strong Excel skills and accuracy with numbers
It would be great if you also have experience of Simpro and Sage Intacct, a customer service qualification, or AAT or IWFM Level 3.
How you’ll work:
You’ll be based on site in Nottingham, with occasional travel to other sites. Our out-of-hours helpdesk covers evenings and weekends, so your hours are predictable – with some extra focus at month end.
Our commitment to inclusion Pareto FM Group is an equal opportunities employer. We welcome applications from everyone, regardless of background, and value the different perspectives people bring. If you need any adjustments during the recruitment process, just let us know.
Help Desk and Contract Support in Nottingham employer: Pareto Facilities Management
As a Mobile Multi-Skilled Maintenance Engineer, you will thrive in a dynamic work environment that values your expertise and offers a supportive culture. With no on-call rota, you can enjoy a balanced work-life while engaging with high-profile clients across vibrant locations in London. The company prioritises employee growth, providing opportunities for professional development and collaboration with a dedicated team, making it an excellent employer for those seeking meaningful and rewarding work.
Contact Details:
Pareto Facilities Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk and Contract Support in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Pareto Facilities Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Pareto Facilities Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk and Contract Support in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Pareto Facilities Management:Your cover letter is your chance to shine! Tell us why you want to work at Pareto Facilities Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Pareto Facilities Management!
How to prepare for a job interview at Pareto Facilities Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
