Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, manage contracts, and ensure service excellence in a dynamic environment.
- Company: Join Pareto FM, a leading facilities management provider committed to service innovation.
- Benefits: Enjoy flexible remote work, career development, and a supportive culture.
- Why this job: Be part of a collaborative team that values continuous improvement and client engagement.
- Qualifications: Experience in contract support or facilities management, with strong organisational and communication skills.
- Other info: This is a permanent, full-time role with a salary up to £38,000.
The predicted salary is between 38000 - 53200 £ per year.
Location: Remote with travel as required
Salary: Up to £38,000 (Depending on Experience)
Working Hours: Monday to Friday, 8:00am – 5:00pm (40 hours per week)
Employment Type: Permanent, Full-Time
About the Role
We are seeking a proactive and highly organised Lead Contract Support professional to join Pareto FM, overseeing the day-to-day administrative operations across multiple client contracts. This role includes line management of the Contract Support team and close collaboration with Contract Managers, Finance, Engineers, and Sub-Contractors to ensure service excellence and contract compliance.
Key Responsibilities
- Manage, mentor, and support a team of Contract Support professionals.
- Delegate tasks and monitor team performance to ensure SLAs and KPIs are consistently met.
- Provide training and development to new and existing team members.
- Conduct regular performance reviews and manage workload allocation effectively.
- Oversee CAFM system usage to ensure accuracy in job logging, scheduling, and documentation.
- Ensure timely and accurate completion of PPMs, reactive jobs, and remedial actions.
- Review and escalate any operational risks or service delivery issues.
- Manage compliance documentation and follow up on outstanding contractor paperwork.
- Support the raising of purchase orders, sales invoices, and extra works jobs.
- Monitor aged debt and assist in debt recovery processes.
- Ensure budget tracking and assist in financial reporting (WIP, P&L, and customer reports).
- Work closely with Finance to maintain integrity of contract financial data.
Client & Stakeholder Engagement
- Act as a central point of contact for Contract Managers, clients, and sub-contractors.
- Build strong internal and external relationships to support a “One Team” culture.
- Attend and contribute to contract reviews, team meetings, and performance updates.
- Ensure all team documentation supports HSEQ compliance (logbooks, training, PPE records, toolbox talks).
- Support preparation for audits and inspections.
- Promote a culture of continuous improvement and service innovation.
Key Requirements
- Proven experience in a Contract Support or similar Facilities Management role.
- Experience managing or supervising an administrative/helpdesk team.
- Strong working knowledge of CAFM systems and Microsoft Office Suite.
- Excellent attention to detail, organisation, and time management skills.
- Confident communication and interpersonal abilities, with a professional email and phone manner.
- Financial administration experience including invoicing, debt chasing, and budget monitoring.
- Ability to thrive in a fast-paced, multi-site environment and adapt to changing priorities.
What We Offer
- The opportunity to lead and develop a growing team within a leading FM provider.
- Flexible remote working with occasional site visits.
- A supportive and inclusive culture focused on service excellence.
- Career development and training opportunities.
Lead Contract Support employer: Pareto Facilities Management
Contact Detail:
Pareto Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Contract Support
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. Consider taking a short online course or tutorial to boost your knowledge and demonstrate your commitment to mastering the tools used in the industry.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you mentored team members or improved team performance during interviews.
✨Tip Number 3
Network with professionals in the Facilities Management sector, especially those who have experience in contract support roles. Engaging with industry groups on social media platforms can provide insights and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your financial administration experience in detail. Be ready to explain how you've handled invoicing, budget monitoring, and debt recovery processes, as these are crucial aspects of the Lead Contract Support role.
We think you need these skills to ace Lead Contract Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract support or facilities management. Emphasise your leadership skills and any experience managing teams, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and organisational skills. Mention specific examples of how you've successfully managed teams and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your knowledge of CAFM systems and financial administration. Use keywords from the job description to demonstrate that you meet the key requirements.
Showcase Communication Abilities: Since the role involves client and stakeholder engagement, provide examples of your confident communication style. Mention any experience you have in building relationships and collaborating with various teams.
How to prepare for a job interview at Pareto Facilities Management
✨Showcase Your Leadership Skills
As a Lead Contract Support professional, it's crucial to demonstrate your leadership abilities. Be prepared to discuss your experience in managing teams, mentoring staff, and how you've successfully delegated tasks in previous roles.
✨Familiarise Yourself with CAFM Systems
Since the role requires strong knowledge of CAFM systems, make sure you can talk about your experience with these tools. Highlight any specific systems you've used and how you've leveraged them to improve efficiency in job logging and scheduling.
✨Prepare for Financial Discussions
Given the financial responsibilities associated with this position, brush up on your financial administration skills. Be ready to discuss your experience with invoicing, budget monitoring, and debt recovery processes, as well as how you've contributed to financial reporting.
✨Emphasise Communication Skills
Strong communication is key in this role. Prepare examples of how you've built relationships with clients, stakeholders, and team members. Be ready to showcase your professional email and phone manner, as well as your ability to engage effectively in meetings.
