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- Tasks: Manage front-of-house operations and support building facilities management in Leeds.
- Company: Join Pareto Facilities Management, a leader in property services.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the face of the building, providing exceptional service and making a real impact.
- Qualifications: Experience in front-of-house or facilities management is preferred; strong communication skills are essential.
- Other info: Remote support for multiple sites; health and safety knowledge is a plus.
The predicted salary is between 28800 - 43200 £ per year.
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Front of House & Facilities Coordinator, Leeds
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Client:
Pareto Facilities Management
Location:
Leeds, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
680b46dc0ead
Job Views:
5
Posted:
14.07.2025
Expiry Date:
28.08.2025
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Job Description:
We are seeking a highly organised and professional Front of House & Facilities Coordinator to oversee the day-to-day operations of a prominent building in Leeds City Centre. In this role, you will manage front-of-house operations, act as a key point of contact for tenants and support building facilities management. Additionally, you will assist the wider team remotely, managing the client’s portfolio of buildings via a helpdesk system – ensuring smooth service delivery across multiple sites.
Front of House & Facilities Management:
Be the first point of contact for all visitors and tenants, ensuring a warm, professional welcome.
Provide exceptional customer service, handling queries and issues efficiently.
Manage the reception area, ensuring it is always presentable and reflective of the company’s standards.
Coordinate incoming and outgoing mail and deliveries.
Oversee day-to-day building operations, ensuring that facilities are maintained to a high standard.
Coordinate with external contractors and service providers for building maintenance, cleaning, and repairs.
Ensure compliance with health and safety regulations within the building.
Manage service schedules, inspections, and general upkeep.
Prepare and submit weekly reports to the Account Manager on building operations, tenant issues, contractor performance, and any ongoing projects.
Develop and maintain strong relationships with tenants, understanding their needs and concerns.
Act as the liaison between tenants and building management, escalating any issues to the appropriate teams.
Organise and manage tenant communication, including updates on building services, maintenance, and other relevant information.
Helpdesk Support:
Provide remote support to the wider team, managing additional buildings in the client\’s portfolio via the helpdesk system.
Respond to tenant requests and queries for multiple sites, ensuring prompt and efficient resolution.
Liaise with on-site teams to coordinate services and solutions remotely.
Manage risk assessment systems, ensuring building operations meet health, safety, and compliance standards.
Keep all facilities management systems, databases, and documentation up to date.
Key Requirements:
Proven experience in front-of-house, facilities management, or a similar role, ideally within a commercial property environment.
Excellent interpersonal and communication skills with a customer-focused approach.
Strong organisational skills and attention to detail.
Experience managing contractors, engineers, and service providers.
Proficiency in using Teams & Microsoft Office (Outlook, Word, Excel)
Knowledge of health, safety, and compliance regulations is an advantage.
Ability to manage multiple tasks, prioritise effectively, and work independently.
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Front of House & Facilities Coordinator employer: Pareto Facilities Management
Contact Detail:
Pareto Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House & Facilities Coordinator
✨Tip Number 1
Familiarise yourself with the specific building and its facilities in Leeds. Understanding the layout, services offered, and any unique features will help you stand out during interviews, as you'll be able to demonstrate your knowledge and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in front-of-house roles. Attend local industry events or join relevant online groups to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily relies on providing a warm and professional welcome to visitors and tenants. Consider role-playing scenarios with friends or family to practice handling various situations that may arise in a front-of-house setting.
✨Tip Number 4
Research health and safety regulations relevant to facilities management. Being knowledgeable about compliance standards will not only prepare you for potential interview questions but also show your commitment to maintaining a safe environment for tenants and visitors.
We think you need these skills to ace Front of House & Facilities Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house and facilities management. Use keywords from the job description to demonstrate that you meet the key requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and organisational abilities. Mention specific examples of how you've successfully managed similar roles or tasks in the past.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and any experience with helpdesk systems. Also, mention your knowledge of health and safety regulations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Pareto Facilities Management
✨Showcase Your Customer Service Skills
As a Front of House & Facilities Coordinator, exceptional customer service is key. Be prepared to share specific examples of how you've handled queries or resolved issues in previous roles. This will demonstrate your ability to create a welcoming environment for tenants and visitors.
✨Demonstrate Organisational Abilities
This role requires strong organisational skills. During the interview, discuss how you manage multiple tasks and prioritise effectively. You might want to mention any tools or systems you use to stay organised, especially if they relate to facilities management.
✨Familiarise Yourself with Health and Safety Regulations
Knowledge of health and safety compliance is advantageous for this position. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in past roles. This shows that you take safety seriously and understand its importance in facilities management.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you assess if the company is the right fit for you.
