Technical Account Manager

Technical Contract Manager

London

£65,000 Per Annum

Pareto are looking to employ an experienced Technical Contract Manager to manage a portfolio of prestigious accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations on behalf of the client. This will include experience working supplier side to deliver the highest standards of customer services coupled with a thorough understand of M&E service delivery.

We are looking for an exceptional communicator that will be able to manage several stakeholders, across several accounts whilst maintaining the highest levels of service at all times. We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report in a Senior Account Manager.

This also has the potential to be a hands on role and occasionally will require your direct involvement to resolve issues.

Contract Particulars:

· All business travel expenses covered

· Immediate start

· 3% pension, private health care, 33 days holiday inc bank holidays.

Key Duties:

Responsibilities:

· Ensure that all PPM tasks are completed on time, in line with specifications and any remedials accurately reported.

· Ensure that all Reactive tasks are completed within KPI time frames and to a high standard of repair.

· Ensure all statutory related paperwork is completed accurately and is filed appropriately.

· Develop and Project Manage Minor Works.

· Provide timely, consistent and exemplary communication.

· Ensure the adoption of Pareto policies and procedures throughout the area of responsibility.

· Deliver all necessary Toolbox Talk Training as well as identifying other training requirements within direct reports.

· Ensure the adoption of safe working practices during maintenance and repair activities.

· Manage the safe systems of work for area of responsibility.

· Interface with the Client Workspace Team in the course of reactive and PPM maintenance works.

· Undertake sub-contractor management in line with the above.

· Line Manage maintenance engineers in area of responsibility.

· Ensure resources are efficiently and effectively organised.

· Ensure satisfactory time keeping and conduct of workforce..

· Preparation of Monthly and Quarterly Reports

· Liaise with all stakeholders to ensure that the service meets and exceeds service level agreements. Continually review service provision to identify areas of improvement.

Qualifications

Essential:

· Recognized, relevant Mechanical / Electrical engineering qualifications. EG, NVQ Level 3 Electrical.

· Computer Literacy (Microsoft Word, Excel, Outlook & Project).

· IOSH Managing Safely or NEBOSH

Experience & Knowledge:

Essential:

· Relevant experience in a similar position.

· Managed a team of Engineers.

· Proven ability to work in a team environment.

· Good interpersonal skills both internally and with customers.

· Proven ability to work to targets and deadlines.

· Proven ability to work unsupervised and under pressure.

· Proven ability to work in a team environment.

· Good interpersonal skills both internally and with customers.

· Worked with a CAFM Management System

Skills:

· Customer focuses with a proactive “love what we do” attitude.

· Thorough, methodical, with appropriate attention to detail.

· Able to understand interpret and communicate data effectively.

· Be able to remain calm under pressure.

· Ability to work independently and as part of a team.

· Flexible, adaptable and with the ability to act in a professional manner