Facilities Account Manager

Overview

Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations. A thorough understanding of M&E service delivery or a technical background is essential. This role will report to the Senior Account Management team and will manage existing accounts.

Key responsibilities

• Ownership of day to day operations.
• Weekly operational briefings with client representatives to explain the operational challenges and opportunities across the portfolio.
• Completion of monthly management reports that cover all services across all sites, delivered within 10 days of the following month and including full PPM and H&S data. This will extend to quarterly strategic reviews that engage senior stakeholders to drive the contract strategy.
• Implementation of standard operating procedures for all base functions of service delivery, including designing, writing and delivering these SOPs and ensuring delivery against them.
• Completion of HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.
• Manage sub-contractors effectively ensuring they are operating in line with specifications and delivering value for money.
• Ownership of small- and medium-sized projects for clients.

Additional Areas

Service Delivery

• Collate information and write up account overviews for monthly reports.
• Become proficient with our key systems to support business queries.
• Client reporting.
• Sub-contractor management.
• Ownership of renewal process in your patch.
• Site visits.

H&S/Compliance

• Cross Auditing.
• Ensure all accounts are delivered to the highest standards of H&S and compliance.
• Deliver internal auditing processes on patch.

Human Resources

• Ensure holiday usage is appropriate and tracked.
• Take an active role in onboarding within your patch.
• Performance management, development and training.
• Development & Training.

Finance

• Monitor and approve overtime.
• Monthly billing – confirm any contract changes and monitor spend against budget.

Essential Criteria

• Suitable, recent and relevant FM experience (typically 5+ years).
• Hard Services/Technical services delivery experience.
• A minimum of IOSH Managing Safely qualified or equivalent.
• Strong knowledge of FM service delivery across all services lines.
• Excellent planning and organizational skills.
• Excellent verbal, written communication and presentation skills.
• Strong IT skills.
• Ability to manage own workload and work on own initiative.
• Ability to work in, and adapt to, a rapidly changing environment.
• Comfortable challenging poor standards or behavior and implementing change.
• Ability to work cooperatively with others to complete tasks and implement process improvements.
• Multi-contract FM management experience preferred.

Desired

• A IWFM qualification (or similar) level 5 or above.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Facilities Services

Note: This description focuses on the responsibilities and qualifications for the Facilities Account Manager role at Pareto Facilities Management Ltd and reflects the information originally provided.