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For Companies At a Glance
- Tasks: Manage accounts, oversee operations, and ensure top-notch service delivery.
- Company: Join a leading facilities management company with a focus on innovation.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Be the driving force behind exceptional service and client satisfaction.
- Qualifications: 5+ years in facilities management and strong communication skills required.
- Other info: Opportunity to lead projects and make a real impact in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Pareto are looking to employ a Facilities Account Manager to manage a number of our accounts. The successful candidate will be able to demonstrate exceptional experience in people management, process implementation and ownership of day to day operations. This will include experience working as a supplier delivering to clients. A thorough understanding of M&E service delivery or a technical background is essential. We are looking for an exceptional communicator that will be able to manage multiple stakeholders, whilst maintaining the highest levels of service at all times. We need someone that is ambitious, self-driven, professional and the hardest worker in the room. This role will report into our Senior Account Management team. We are looking for someone to take on existing accounts.
Key responsibilities
- Ownership of day to day operations.
- Weekly operational briefings with the client representatives to explain the operational challenges and opportunities across the portfolio.
- Completion of monthly management reports that cover all services across all sites. This will be delivered to the client within 10 days of the following month and will include full PPM and H&S data. This will extend to quarterly strategic reviews that will senior stakeholders to drive the strategy of the overall contract.
- Implementation of standard operating procedures for all base functions of the service delivery. This will include designing, writing and delivery these SOP’s and ensuring delivery against standard operating procedures.
- Completion of all HR related tasks including appraisals, salary reviews and disciplinary procedures for direct reports.
- Manage sub-contractors effectively ensuring they are operating in line with their specifications and delivering value for money.
- Ownership of small and medium sized projects for clients.
Additional Important Areas
- Service Delivery: Collate information and write up account overviews for monthly report; become proficient for our key systems to support business queries; client reporting; sub-contractor management; ownership of renewal process in your patch; site visits.
- H&S/Compliance: Cross Auditing; ensure all accounts are delivered to the highest standards of H&S and compliance; deliver internal auditing processes on patch.
- Human Resources: Making sure everyone is using their holiday appropriately; take an active role for all onboarding within your patch; performance management, development and training.
- Finance: Monitor and approval of overtime; monthly billing – confirm any contract changes & monitor spend against budget.
Essential Criteria
- Suitable, recent and relevant FM experience (typically 5+ years)
- Hard Services/Technical services delivery experience
- A minimum of IOSH Managing Safely qualified or equivalent
- Strong knowledge of FM service delivery across all services lines
- Excellent planning and organizational skills
- Excellent verbal, written communication and presentation skills
- Strong IT skills
- Ability to manage own workload and work on own initiative
- Ability to work in, and adapt to a rapidly changing environment
- Comfortable challenging poor standards or behavior and implementing change
- Ability to work co-operatively with others to complete tasks and implement process improvements
- Multi-contract FM management experience preferred
Desired
- A IWFM qualification (or similar) level 5 or above
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Facilities Services
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Facilities Account Manager employer: Pareto Facilities Management Ltd
Contact Detail:
Pareto Facilities Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out to potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who genuinely fits into their team.
✨Tip Number 3
Practice your communication skills! As a Facilities Account Manager, you'll need to juggle multiple stakeholders. Role-play common interview scenarios with a friend or use our resources to sharpen your verbal and written communication. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you that dream job!
We think you need these skills to ace Facilities Account Manager
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your relevant FM experience, especially in hard services and technical delivery. We want to see how your background aligns with the role, so don’t hold back on showcasing your achievements!
Tailor Your Application: Take a moment to customise your application for the Facilities Account Manager position. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Communicate Clearly: Since we value excellent communication skills, ensure your written application is clear and concise. Use proper grammar and structure to make it easy for us to read and understand your points.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pareto Facilities Management Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of M&E service delivery and facilities management. Be ready to discuss your past experiences in detail, especially how you've managed operations and implemented processes. This will show that you’re not just familiar with the role but have hands-on experience.
✨Showcase Your Communication Skills
As a Facilities Account Manager, you'll need to manage multiple stakeholders. Practice articulating your thoughts clearly and confidently. Consider preparing examples of how you've effectively communicated with clients or team members in the past, especially during challenging situations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or stakeholder management scenarios. Think about past experiences where you’ve had to make tough decisions or implement changes, and be ready to share those stories.
✨Demonstrate Your Ambition
The job description mentions they want someone ambitious and self-driven. Be prepared to discuss your career goals and how this position aligns with them. Show that you're eager to take ownership of accounts and drive improvements in service delivery.
