At a Glance
- Tasks: Lead day-to-day operations and ensure high-quality service delivery in facilities management.
- Company: Dynamic facilities management provider expanding across London.
- Benefits: Competitive salary, supportive leadership, and opportunities for growth.
- Other info: Join a growing team with multiple opportunities across various sites.
- Why this job: Make a real impact in a fast-paced environment while leading dedicated teams.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 50000 - 51000 £ per year.
We are currently seeking experienced Facilities Management professionals to join our growing operations across the London area. As our business continues to expand, we are building capability across multiple sites and are looking for confident, capable Contract Managers / Facilities Managers who can take ownership of complex, high-profile environments and deliver consistently high standards of service.
This is a fully site-based leadership role, responsible for the end-to-end delivery of integrated FM services within busy, multi-service environments. You will play a key role in ensuring safe, efficient, and high-quality operational delivery while supporting strong client and stakeholder relationships. This role is suited to hands-on FM leaders who thrive in fast-paced environments, enjoy leading teams, and are motivated by driving service excellence and continuous improvement.
The Role
As Contract Manager, you will be responsible for the operational leadership of key sites within our London portfolio, acting as the senior onsite representative for FM service delivery. You will take ownership of day-to-day operations, team leadership, compliance, and performance, ensuring services are delivered in line with contractual and business expectations.
Key Responsibilities
- Operational Leadership
- Lead day-to-day FM operations across hard and soft services
- Manage and develop onsite teams to deliver high performance
- Ensure consistent service delivery, quality, and continuity
- Act as escalation point for operational issues
- Lead team meetings and drive clear accountability
- Client & Stakeholder Management
- Build and maintain strong relationships with key stakeholders
- Provide regular updates on performance, risks, and service improvements
- Manage feedback and resolve operational issues effectively
- Support governance and account-level reporting
- Commercial & Performance
- Support financial performance of the site, including cost awareness and resource planning
- Track additional works and ensure accurate reporting
- Contribute to budgeting and forecasting processes
- Identify opportunities for efficiencies and improvements
- Compliance, Risk & Quality
- Ensure compliance with statutory, regulatory, and contractual requirements
- Oversee planned and reactive maintenance activities
- Monitor KPIs and SLAs, driving continuous improvement
- Support audit readiness and risk management activities
- Oversee subcontractor performance where applicable
- Health & Safety
- Promote a strong health & safety culture across the site
- Ensure safe systems of work are implemented and followed
- Support ongoing compliance in partnership with H&S teams
- Projects
- Support and deliver small to medium projects as required
- Manage timelines, stakeholders, and delivery quality
- Ensure safe and efficient execution of works
What We’re Looking For
We are seeking experienced FM professionals who can confidently manage complex sites and deliver high standards of service. You will have:
- Experience in a Contract Manager, Facilities Manager, or similar FM leadership role
- Strong understanding of integrated FM services (hard and soft services)
- Experience working in client-facing environments
- Strong leadership and people management skills
- Excellent communication and stakeholder management ability
- Strong organisational and problem-solving skills
- Familiarity with CAFM systems and building systems
- Strong IT literacy
- A proactive, resilient, and adaptable approach
Why Join Us?
- Part of a growing FM business expanding across London
- Opportunities across multiple sites and contracts as we scale
- Supportive leadership and structured account environments
- Opportunity to make a visible impact in operational delivery
- Focus on development, improvement, and long-term growth
As our business continues to grow, we are actively recruiting for multiple Contract Manager opportunities across London. We welcome interest from experienced FM professionals seeking their next step within a dynamic and expanding organisation.
Contract Manager in London employer: PARETO FACILITIES MANAGEMENT LIMITED t/a ParetoFM
SOWGA, part of Pareto FM, is an excellent employer for Foot Mobile Engineers, offering a dynamic work environment across prestigious commercial properties in London's City and West End. With a strong commitment to employee development, you will benefit from ongoing training and support, ensuring your skills remain sharp while enjoying a varied role that promotes autonomy and teamwork. The company fosters a collaborative culture, providing ample opportunities for career progression within a growing facilities management business.
Contact Details:
PARETO FACILITIES MANAGEMENT LIMITED t/a ParetoFM Recruitment Team
