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For Companies At a Glance
- Tasks: Provide friendly support to students and help them navigate their educational journey.
- Company: Join a leading educational institution dedicated to improving futures in North Wales.
- Benefits: Competitive salary, generous leave, and a supportive work environment.
- Other info: Flexible part-time role with opportunities for growth and community impact.
- Why this job: Make a real difference in students' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 21262 - 23610 £ per year.
About Us
Grwp Llandrillo Menai was established in 2012 as a result of mergers between Coleg Llandrillo, Coleg Menai and Coleg Meirion-Dwyfor. It employs 2,000 staff and delivers courses to around 21,000 students, including over 1,500 higher education students, across Anglesey, Conwy, Denbighshire and Gwynedd. The Grwp aims to support the economy of North Wales by equipping local people with the skills and qualifications needed to ensure the competitiveness and success of the region. The Grwp's wide range of courses, high quality learning experiences, first-class facilities and talented staff all contribute towards the achievement of these goals. Additional opportunities to study locally for degrees and professional qualifications enable more young people and mature learners to achieve their potential. A University Centre at the Rhos-on-Sea Campus provides fabulous facilities for the Grwp's Higher Education students. Our mission of 'Improving People's Futures' captures what we are about as a further education organisation. Although delivering successful qualifications is essential to us, we also make a significant impact on social cohesion and economic development. We aim to be at the heart of our communities and to be the skills engine that drives the success of North Wales.
Job Purpose
To provide an effective, efficient and friendly student support service to prospective students and learners studying at Coleg Menai. Duties will include:
- Providing a help-desk facility
- Providing support to learners at risk of disengaging through providing support and referring as appropriate
- Providing information and guidance on a range of student financial support products and services
- Administering student finance funds
- Receiving and recording applications for student financial services
- Inputting and maintaining data records
Requirements
You will be able to demonstrate experience in a customer focussed role and will need a good level of IT skills. A high level of customer services and communication skills is essential. The ability to be flexible and work within a dynamic environment is essential.
Details
- Job Type - Part time (30 hours per week), Permanent
- Location - LLangefni (LL77 7HY)
- Salary - £21,262 - £23,610 per annum
- Annual leave - 28 days leave per annum, rising to 32 days after 5 full holiday years continuous service (01 September to 31 August). All normally observed public holidays, determined annually. Up to 5 days efficiency closure days per annum, determined annually. Part Time contracts will receive a pro rata entitlement to the above.
- Pension Provider - Local Government Pension Scheme
Student Advisor employer: Parents Press
Contact Detail:
Parents Press Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Advisor
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Grwp Llandrillo Menai on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Student Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your customer service experience aligns with their mission of 'Improving People's Futures'. We want to show them that you’re not just a fit, but the perfect fit!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. We want to convey that you’re ready to support students and be a friendly face at the help-desk.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds. Plus, it shows that you’re genuinely interested in the role and the impact you can make at Grwp Llandrillo Menai.
We think you need these skills to ace Student Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for supporting students shine through. We want to see how much you care about helping learners achieve their potential and how you can contribute to our mission of 'Improving People's Futures'.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and IT skills. We love seeing how your background aligns with the role of a Student Advisor, so don’t hold back on showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Parents Press
✨Know Your Stuff
Before the interview, make sure you understand Grwp Llandrillo Menai's mission and values. Familiarise yourself with their courses and the support services they offer. This will help you demonstrate your genuine interest in the role of Student Advisor and how you can contribute to improving students' futures.
✨Showcase Your Customer Service Skills
Since this role is all about providing a friendly and effective support service, be ready to share specific examples from your past experiences where you've excelled in customer service. Think about situations where you helped someone overcome a challenge or provided guidance that made a difference.
✨Be Ready for Dynamic Questions
Expect questions that assess your flexibility and adaptability. Prepare to discuss how you've handled changes in a fast-paced environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the types of challenges students face at Coleg Menai or how the team collaborates to support learners. This shows your enthusiasm for the role and your commitment to being part of the community.