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- Tasks: Provide first-line IT support and resolve software-related issues for customers.
- Company: Dynamic technology services company based in Coventry.
- Benefits: Gain valuable experience, develop communication skills, and work in a supportive environment.
- Why this job: Kickstart your career in tech while helping customers and solving problems.
- Qualifications: Strong communication skills and a knack for managing tasks effectively.
- Other info: 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A technology services company located in Coventry is seeking a Service Desk Analyst to provide first-line support for customers facing software-related issues. You will need excellent communication skills and the ability to effectively log and manage incidents using the ServiceNow system. This role requires a self-motivated individual who can prioritize tasks and maintain clear customer communication while delivering exceptional service. This is a 12-month fixed-term contract position.
Service Desk Analyst — 1st Line IT Support (12-Month) in Coventry employer: ParentPay
Contact Detail:
ParentPay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst — 1st Line IT Support (12-Month) in Coventry
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member.
✨Tip Number 3
Get familiar with ServiceNow if you haven't already. Understanding how to log and manage incidents will give you a leg up and show that you're proactive about the tools you'll be using.
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get you on board for this exciting opportunity. Plus, it makes tracking your application super easy!
We think you need these skills to ace Service Desk Analyst — 1st Line IT Support (12-Month) in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about first-line support, make sure your written application highlights your excellent communication skills. We want to see how you can convey complex information clearly and concisely.
Be Specific About Your Experience: When detailing your past experiences, focus on specific examples where you've successfully logged and managed incidents. We love seeing how you've used systems like ServiceNow in real-life situations!
Prioritisation is Key: This role requires a self-motivated individual who can juggle multiple tasks. In your application, give us a glimpse of how you prioritise tasks effectively, especially under pressure. It’ll show us you’re ready for the fast-paced environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ParentPay
✨Know Your Stuff
Make sure you brush up on the basics of IT support and the ServiceNow system. Familiarise yourself with common software-related issues and how to troubleshoot them. This will not only boost your confidence but also show the interviewer that you're serious about the role.
✨Communication is Key
Since this role requires excellent communication skills, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with a customer facing an issue, so think about how you can make complex information easy to understand.
✨Prioritisation Skills Matter
Be prepared to discuss how you would prioritise tasks when multiple incidents come in at once. Think of examples from your past experiences where you successfully managed competing priorities and maintained clear communication with customers.
✨Show Your Motivation
As a self-motivated individual, it’s important to convey your enthusiasm for the role. Share what excites you about providing first-line support and how you plan to deliver exceptional service. A positive attitude can go a long way in making a great impression!
