ParentPay Group in Coventry, UK is seeking a Service Desk Team Leader to guide a team of Service Desk Analysts in delivering high-quality support across products. You will drive efficient case resolution, adhere to SLAs, and manage workloads using ServiceNow, 8x8 and Penny to ensure timely resolutions.
You will coach staff, handle escalations, and maintain customer satisfaction through a proactive, KPI-driven approach, fostering continuous improvement and collaboration with Product and
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Service Desk Team Leader - AI-Powered Support employer: ParentPay Group
At ParentPay Group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Owner, you will benefit from a collaborative environment that prioritises user-centric delivery, alongside ample opportunities for professional growth and development. Located in a vibrant area, we offer a range of employee benefits designed to support your well-being and career progression, making us an exceptional employer for those seeking meaningful and rewarding work.
