ParentPay Group is seeking a Service Desk Team Leader in Coventry to lead and develop a team delivering exceptional support across our products. You’ll drive efficient case resolution, manage queues and escalate complex issues as needed, while ensuring high customer satisfaction through omni‑channel service delivery.
With strong ITIL knowledge and a coaching mindset, you will optimise workflows, monitor KPIs and collaborate with Product and Development to resolve issues quickly and effectively.
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Service Desk Team Lead: Omni-Channel & SLA Champion employer: ParentPay Group
At ParentPay Group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Owner, you will benefit from a collaborative environment that prioritises user-centric delivery, alongside ample opportunities for professional growth and development. Located in a vibrant area, we offer a range of employee benefits designed to support your well-being and career progression, making us an exceptional employer for those seeking meaningful and rewarding work.
