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For Companies At a Glance
- Tasks: Provide first-line support to clients and resolve software-related queries.
- Company: Dynamic customer service solutions provider with a focus on client satisfaction.
- Benefits: Flexible part-time hours, valuable experience, and a supportive team environment.
- Why this job: Join a vibrant team and enhance your communication skills while helping customers.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: 12-month fixed-term role with opportunities for growth in a fast-paced setting.
The predicted salary is between 13 - 16 £ per hour.
A customer service solutions provider is looking for a part-time Service Desk Analyst to deliver first-line support to clients. The successful candidate will utilize excellent communication skills to address software-related queries via phone, email, and web chat.
Responsibilities include:
- Accurately logging requests using ServiceNow
- Escalating issues as required
- Maintaining effective customer communication
This 12-month fixed-term role is an excellent opportunity for individuals who thrive in a dynamic customer-centric environment.
Part-Time Service Desk Analyst (1st Line, 12-Month FTC) employer: ParentPay Group
Contact Detail:
ParentPay Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Service Desk Analyst (1st Line, 12-Month FTC)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios you might face as a Service Desk Analyst. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your skills! If you have experience with ServiceNow or similar tools, be sure to highlight that during your conversations. Real-life examples of how you've solved problems can really make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Part-Time Service Desk Analyst (1st Line, 12-Month FTC)
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about delivering first-line support, make sure your application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively address software-related queries.
Tailor Your Experience: When writing your application, tailor it to reflect your experience with customer service and any relevant technical skills. Mention specific examples where you've successfully resolved issues or provided support, as this will resonate with us.
Be Detail-Oriented: Accuracy is key in logging requests and maintaining effective communication. In your application, showcase your attention to detail by providing examples of how you've managed information or handled customer interactions meticulously.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at ParentPay Group
✨Know Your Stuff
Make sure you brush up on the basics of customer service and first-line support. Familiarise yourself with common software issues and how to troubleshoot them. This will help you answer questions confidently and show that you're ready to jump in.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice explaining technical concepts in simple terms. You might want to do some mock interviews with friends or family to get comfortable with articulating your thoughts clearly and concisely.
✨Get Acquainted with ServiceNow
If you’re not already familiar with ServiceNow, take some time to learn about it. Understanding how to log requests and escalate issues will give you a leg up during the interview and demonstrate your proactive approach.
✨Show Your Customer-Centric Attitude
Be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you went above and beyond to resolve an issue, as this will resonate well with the interviewers looking for someone who thrives in a dynamic environment.
