ParentPay Group is seeking a Service Desk Manager to drive end-to-end service delivery and customer satisfaction across its products. You will lead Team Leaders and Managers, ensuring alignment with KPIs and business objectives, while delivering proactive, data-driven performance improvements.
You will oversee omni-channel support, governance, and continuous improvement, leveraging ServiceNow, telephony, and AI-enabled tools to optimise operations and CSAT results.
#J-18808-LjbffrOmni-Channel Service Desk Manager employer: ParentPay Group
At ParentPay Group, we pride ourselves on being a leading employer in the education technology sector, offering a dynamic remote work environment that fosters collaboration and innovation. Our culture emphasises continuous improvement and high standards, providing employees with opportunities for professional growth while working alongside experienced teams. Join us to take ownership of impactful CRM and email marketing strategies that reach millions, all while enjoying the flexibility of remote work and regular meet-ups in London.
