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- Tasks: Advise schools on data protection and enhance their compliance strategies.
- Company: Join GDPRiS, part of ParentPay Group, a leader in data protection for schools.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in schools' data protection while developing your expertise.
- Qualifications: Knowledge of GDPR and data protection laws, plus strong communication skills.
- Other info: Dynamic team environment with a focus on customer success and continuous learning.
The predicted salary is between 35000 - 45000 ÂŁ per year.
GDPRiS is a part of ParentPay Group, having been acquired in 2024. GDPRiS (aka GDPR in Schools) offers a platform and an advisory service to many thousand schools in the UK around data protection and information security. The data protection adviser is a role within the Customer Service Desk (Customer Success Team). It shares with the Customer Success Team a general responsibility to drive good customer service and customer satisfaction. The Data Protection Advisor’s specific responsibility is to advise customers on data protection matters. This includes providing guidance on routine data protection questions and specific day-to-day challenges. It also involves recommending strategies to utilise the GDPRiS platform and other documentation tools to enhance an organisation’s data protection posture.
Key Responsibilities
- Provide clear, practical, and reliable guidance to customers on day‑to‑day data protection matters, ensuring advice is actionable and aligned with current regulatory expectations.
- Support customer success by delivering a high standard of service, contributing to overall customer satisfaction and retention within the Customer Success Team.
- Deliver defensible advice by:
- Validating responses where there is uncertainty with senior stakeholders (e.g., Group DPO, Legal Counsel, or experienced colleagues).
- Applying a cautious and risk‑aware approach.
- Clearly communicating appropriate caveats, including limitations of available information and the non‑legal nature of advice.
Skills, Knowledge and Expertise
Mandatory
- Data Protection and GDPR (EU and UK).
- PECR.
- An awareness of UK laws, regulations and statutory guidance as they relate to data protection, especially for the education sector.
- A familiarity with the ICO (Information Commissioner’s Office), their publications and enforcement action.
- A familiarity with documented case law.
- Familiarity with CRM and Service desk systems in general and Hubspot for those purposes in general.
- The Adviser is expected to autonomously carry out research about the subject matter, but be able to question their sources, and their understanding of those sources. This is particularly true of research based on Generative AI tooling.
- Excellent inter‑personal skills, communication and teamwork are necessary.
Desirable
- Willingness to learn and engage with Information Security and wider compliance issues.
- A willingness to provide help to the group DPO for internal matters, should that be called upon.
Data Protection Adviser employer: ParentPay Group
Contact Detail:
ParentPay Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Protection Adviser
✨Tip Number 1
Network like a pro! Reach out to folks in the data protection and GDPR space on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your expertise! Create content around data protection topics, whether it’s blog posts or videos. This not only showcases your knowledge but also gets you noticed by potential employers.
✨Tip Number 3
Don’t just apply; engage! When you find a role you fancy, reach out to the hiring manager or team members via LinkedIn. A personal touch can make you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated with the latest in data protection laws and best practices. Consider online courses or webinars to boost your skills and show employers you’re committed to growth.
We think you need these skills to ace Data Protection Adviser
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Data Protection Adviser role. Highlight your experience with GDPR and data protection, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since this role involves advising customers, it's crucial to demonstrate your ability to communicate complex information clearly. Use examples in your application that showcase your interpersonal skills and how you've successfully conveyed important messages in the past.
Be Specific About Your Experience: When detailing your previous roles, focus on specific achievements related to data protection and customer service. We want to see how you've made a difference in your past positions, so don't hold back on the details!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at ParentPay Group
✨Know Your GDPR Inside Out
Make sure you brush up on your knowledge of GDPR and data protection laws, especially as they relate to the education sector. Be prepared to discuss how these regulations impact schools and how you can provide actionable advice to customers.
✨Showcase Your Customer Service Skills
Since this role is all about customer success, think of examples from your past experiences where you've delivered exceptional service. Highlight how you’ve handled challenging situations and ensured customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific data protection scenarios. Practice articulating your thought process and the steps you would take to provide defensible advice while considering risk and compliance.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. Prepare to explain complex data protection concepts in simple terms. You might even want to practice explaining a tricky topic to a friend or family member to ensure you can convey information effectively.