ParentPay Group in Coventry is seeking a Service Desk Team Leader to lead, coach and develop a team of Service Desk Analysts, ensuring delivery of exceptional support across ParentPay Group products.
You will drive efficient case resolution, manage SLAs and KPIs, and oversee omni‑channel support including Penny AI, using ServiceNow and 8x8 to optimise workflows and lead continuous improvements.
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Service Desk Team Lead: Drive SLA Excellence & Coaching in Coventry employer: ParentPay Group
At ParentPay Group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Owner, you will benefit from a collaborative environment that prioritises user-centric delivery, alongside ample opportunities for professional growth and development. Located in a vibrant area, we offer a range of employee benefits designed to support your well-being and career progression, making us an exceptional employer for those seeking meaningful and rewarding work.
