ParentPay Group is seeking a Service Desk Manager in Coventry to oversee end-to-end operational performance across products. You will manage a multi-layer leadership structure, ensuring high-quality support across an omni-channel model.
You will drive SLA performance, KPI delivery and CSAT improvements, translating strategy into hands-on performance across all service desk layers with data-driven insights.
#J-18808-LjbffrService Desk Leader: Omni-Channel Excellence in Coventry employer: ParentPay Group
At ParentPay Group, we pride ourselves on being a leading employer in the education technology sector, offering a dynamic remote work environment that fosters collaboration and innovation. Our culture emphasises continuous improvement and high standards, providing employees with opportunities for professional growth while working alongside experienced teams. Join us to take ownership of impactful CRM and email marketing strategies that reach millions, all while enjoying the flexibility of remote work and regular meet-ups in London.
