ParentPay Group in Coventry delivers 2nd line support by acting as a single point of contact for users. You will manage incidents and service requests, ensuring logging, tracking and timely resolution with clear communication
The role requires strong interpersonal skills, ITSM knowledge, and experience with SIMS.net and Microsoft applications, while maintaining excellent customer service and teamwork under SLA pressures.
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Senior 2nd Line IT Support Analyst in Coventry employer: ParentPay Group
At ParentPay Group, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a Payments Product Owner, you will benefit from a collaborative environment that prioritises user-centric delivery, alongside ample opportunities for professional growth and development. Located in a vibrant area, we offer a range of employee benefits designed to support your well-being and career progression, making us an exceptional employer for those seeking meaningful and rewarding work.
