At a Glance
- Tasks: Support sales, manage orders, and enhance customer experience in a dynamic team.
- Company: Join a forward-thinking company focused on innovation and collaboration.
- Benefits: Enjoy remote work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with plenty of opportunities to learn and develop your career.
- Why this job: Be part of a team that drives growth and makes a real impact on customer satisfaction.
- Qualifications: Experience in commercial administration and strong communication skills are essential.
The predicted salary is between 28000 - 35000 £ per year.
The Commercial Ops Administrator plays a key role within the Commercial Operations Team, with a particular focus and ownership of processes for our Reading Cloud products, ensuring the effective execution of monthly core business reporting and continuous improvement of cross team processes. This position supports cross-functional collaboration, with the sales, training and finance teams, critical to driving growth and retention.
The role will incorporate responsibilities across the following areas:
- Sales Support & Order Management
- Renewals & CRM Administration
- Customer & Enquiry Management
- Training Coordination & Product Support
- Third-Party Renewals & Reporting
- Telephony Customer Support
- Marketing Support
- Process Improvement
Key Responsibilities
- Assist the Sales Team in managing and fulfilling customer orders, including verifying customer information, processing orders, and creating licences to facilitate successful product implementations.
- Send out renewal quotes and process contract renewals maintaining accurate records in Dynamics and CSS. Monitor new submissions, chase purchase orders, and manage cancellations, ensuring timely and precise updates across CRM systems.
- Respond to general enquiries received via the website and Hubspot; document and allocate Info@ email requests, and ensure all customer communications are addressed efficiently.
- Liaise with the Product Specialists Teams to coordinate training events, create support tickets, and manage the dispatch of necessary equipment such as barcode labels and scanners.
- Share customer functionality requests with relevant teams, and support Infrastructure, Cloud Application Ops, Support, and Product Teams by ensuring necessary products and procedures are in place.
- Work closely with the Admin and Reading Cloud Queries Teams to facilitate invoicing, cancellations, and CRM upkeep. Provide coverage during team absences and maintain the cancellation spreadsheet.
- Support third-party renewals (e.g., Groupcall, Biostore, Wonde), prepare reports, raise purchase orders, and ensure order spreadsheets match CRM records for accurate commission allocation.
- Collaborate with the Marketing Team to coordinate promotional activities, including arranging book vouchers and supporting other marketing initiatives.
- Provide telephone support for Sales and Finance via Aircall and handle various ad hoc projects as required.
- Collaborate closely with the Head of Customer Engagement to design, implement, and optimize processes that enable seamless teamwork.
Skills, Knowledge and Expertise
- Proficiency in MS Office Suite
- Demonstrable experience in commercial administration
- Experience working with multiple data sources
- Demonstrable experience of managing multiple tasks
- Excellent written and verbal communication skills in English
- Strong analytical skills and attention to detail
- Ability to multitask and work accurately at pace and under pressure
- Collaborative and people-focused, with strong interpersonal skills.
Commercial Operations Administrator employer: ParentPay Group
At ParentPay Group, we pride ourselves on being a leading employer in the education technology sector, offering a dynamic remote work environment that fosters collaboration and innovation. Our culture emphasises continuous improvement and high standards, providing employees with opportunities for professional growth while working alongside experienced teams. Join us to take ownership of impactful CRM and email marketing strategies that reach millions, all while enjoying the flexibility of remote work and regular meet-ups in London.
