1st Line Software Support Analyst — Multi-Channel Helpdesk in Chelmsford

A leading technology provider based in Chelmsford is seeking a Service Desk Analyst. You will be the first point of contact for customers regarding software-related issues. Exceptional communication skills are required to handle inquiries across telephone, email, and chat while ensuring high customer service levels. Responsibilities include managing case details, collaborating with 2nd line teams, and educating customers on bespoke software. A customer-focused attitude and problem-solving skills are essential for success. #J-18808-Ljbffr