At a Glance
- Tasks: Help customers manage their payments and build rapport through effective communication.
- Company: Join Utilita, a leading energy company focused on sustainability and customer care.
- Benefits: Enjoy competitive salary, bonus scheme, 25 days leave, and health care perks.
- Other info: Be part of a diverse team committed to making energy better for everyone.
- Why this job: Make a real difference in customers' lives while developing your career in a supportive environment.
- Qualifications: Strong communication skills and a passion for exceptional customer service are essential.
The predicted salary is between 27976 - 27976 £ per year.
Location: Chandlers Ford/Hybrid
Salary: £27,976
Hours: Monday-Friday, 40 hours per week
Sponsorship: Unfortunately, we are unable to offer sponsorship for this role.
Are you a great communicator with a solution focused mindset? Do you have experience working within a customer focused or similar environment? If so, we have a great opportunity for you to join our Credit Risk team as a Customer Recoveries Advisor.
What does this role involve?
As part of the credit risk team, you will be working with our customers who have not made their bill payments. You’ll take incoming calls, as well as making outbound calls, to work out and agree a payment plan with the customer. Our customer base is both domestic and commercial, so the ability to build rapport quickly with a variety of people will help you be successful.
Day to day, you will:
- liaise with internal and external stakeholders;
- ensure customer records are kept up to date;
- complete any queries within agreed SLAs.
Who are we looking for?
The ability to interpret, sometimes complex, data is needed, as is the ability to multi-task. You will need to be resilient and remain professional. You will have excellent written and verbal communication skills, alongside a passion for delivering exceptional customer service.
What we can offer you:
- Bonus Scheme: We offer a structured bonus scheme which is made up of personal and business elements.
- Career progression: We want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals.
- Win tickets: We run exciting competitions to win tickets to shows across the country at our sponsored arenas.
- Time off: We give our staff access to 25 days annual leave plus bank holidays.
- Wellbeing: We give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
- Health care scheme: This includes dental, eye care, treatments such as MRI scans and diagnostics health consultations.
- Employee Assistance Programme: Giving you access to a dedicated GP line, counselling support, legal and financial advice 24/7.
- Exclusive packages: We have access to a range of discounted offers for home Sky TV and broadband packages.
- Giving back: We offer all our staff a paid volunteering day every year to give back to the community.
- Death in service: We pay three times your annual salary to your designated next of kin.
- Pension: We contribute 4% of your salary when you contribute 5%.
About Us:
We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita's award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household. Utilita is celebrated for its unique approach to doing energy better including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company! Utilita is committed to its operations to be net zero by 2030. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value. Our core values are powerful, yet simple: Fairness, Smart and Sustainability!
Locations
Customer Recoveries Advisor in Eastleigh, Hampshire employer: Parent TEST TJ Company 1
Utilita Energy is an exceptional employer located in Chandlers Ford, offering a vibrant work culture that champions diversity and inclusivity. With a strong focus on employee growth, we provide structured career progression pathways, comprehensive health care schemes, and generous annual leave, ensuring our team members feel valued and supported. Our commitment to wellbeing, alongside exciting perks like competitions for event tickets and a paid volunteering day, makes Utilita a rewarding place to build a meaningful career in the energy sector.
