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- Tasks: Help clients and candidates navigate our tech with a friendly, problem-solving approach.
- Company: Join Jobtrain, a supportive team empowering users for over 25 years.
- Benefits: Enjoy competitive salary, generous holidays, private healthcare, and early finishes.
- Why this job: Make a real impact while developing your tech skills in a collaborative environment.
- Qualifications: Strong communication skills and a curiosity for technology are key.
- Other info: Great career growth opportunities and a genuinely supportive culture await you.
The predicted salary is between 28800 - 43200 £ per year.
At Jobtrain, we don’t just support our clients and candidates — we empower them. Our Customer Success Team is central to everything we do, delivering support that is Polite, Personable, Professional and Patient.
We’re looking for a Customer Experience Advisor who loves helping people and isn’t afraid to get technical. You’ll be the first line of support for our users, guiding them through our applicant tracking system (ATS), solving problems and making sure their experience is smooth and stress-free. Whether you’re walking someone through a system feature, troubleshooting an issue, or helping configure a new setup, you’ll be part of a team that makes a real impact.
Is this you? You might already have experience in customer support, service desk roles, or working with software systems — or you’re naturally curious about how tech works. You don’t need to have used an ATS before (though that’s a bonus), but you do need to be:
- A clear communicator, confident across phone, email, and chat
- A natural problem-solver who enjoys working things out and helping others do the same
- Comfortable using software and keen to learn more about system features and configurations
- Organised and methodical — someone who thrives on clarity and structure
- Always looking for ways to improve and share helpful feedback
What will you be doing?
- Managing queries from clients, candidates, and internal teams using Freshdesk, Microsoft Teams, and other tools
- Helping users understand and use the system effectively — from login issues to feature setup
- Supporting system configurations and updates in collaboration with our internal teams
- Logging queries accurately and providing proactive, friendly updates
- Sharing insights and suggestions to improve our product and service
Skills you’ll need (or be ready to develop):
- Excellent communication and customer service skills
- Experience using Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Exposure to any helpdesk software (Freshdesk, Zendesk, etc.) is a plus
- A structured approach to handling multiple queries and priorities
- Curiosity about technology and how systems work — you don’t need to code, but you’ll enjoy learning how things connect
Why join Jobtrain? We’ve been helping organisations hire smarter for over 25 years. Our clients include Chester Zoo, Toyota, NHS Scotland and many more. We’re proud of our supportive, collaborative culture. Many of our team have grown their careers here — moving into roles across implementation, development, client success, sales and more. We’ll support you to grow your skills, explore your interests, and thrive.
What’s in it for you?
- Competitive salary and annual bonus scheme
- Generous holiday allowance + Bank Holidays
- Private healthcare & life insurance
- Health & wellbeing programme
- Early finishes every other Friday (after 12 months)
- Free parking at the office
- A genuinely supportive team and a culture you’ll want to be part of
We’d be very happy to have an informal chat to answer your questions and help you see if this is the right role for you. If you’re passionate about service and interested in tech, we’d love to hear from you. Please contact Georgia Tallents on 0161 850 2004.
Customer Experience Advisor in Altrincham employer: Parent TEST TJ Company 1
Contact Detail:
Parent TEST TJ Company 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Altrincham
✨Tip Number 1
Get to know the company inside out! Research Jobtrain's values, culture, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and candidates, make sure you can clearly explain technical concepts in a friendly way. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the tools you'll be using. This shows you're not just looking for any job, but that you're excited about contributing to the Customer Success Team at Jobtrain.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Experience Advisor in Altrincham
Some tips for your application 🫡
Show Your Passion for Helping Others: When writing your application, let us know how much you enjoy helping people. Share examples of times you've gone the extra mile to support someone, whether in a customer service role or just in everyday life.
Be Clear and Concise: We love clear communication! Make sure your application is easy to read and straight to the point. Use bullet points if it helps, and don’t forget to proofread for any typos or errors.
Highlight Your Tech Curiosity: Even if you haven't used an ATS before, show us your interest in technology. Mention any software you've worked with or how you've tackled learning new systems in the past. We appreciate a curious mind!
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Parent TEST TJ Company 1
✨Know the Company
Before your interview, take some time to research Jobtrain. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, clear communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated with customers in the past, whether over the phone, via email, or through chat.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems for customers or colleagues. Be ready to discuss these scenarios during the interview, highlighting your methodical approach and how you ensured a smooth experience for the user.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the tools they use, the team culture, or opportunities for growth within the company. It shows that you're engaged and eager to learn more about how you can contribute.