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- Tasks: Be the friendly voice guiding users through our applicant tracking system.
- Company: Join Jobtrain, where customer service is our passion and priority.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Why this job: Make a real impact by helping clients and candidates succeed.
- Qualifications: No prior experience needed; just bring your enthusiasm and communication skills.
- Other info: Perfect for high school and college students looking for part-time work.
The predicted salary is between 24000 - 36000 £ per year.
Customer Support Advisor
At Jobtrain, our Customer Service Team is at the heart of everything we do, providing exceptional support to clients and candidates with a service that is Polite, Personable, Professional and Patient.
As a Customer Support Advisor you\’ll be the first point of contact for our users, helping them navigate our applicant tracking system with confidence. You\’ll manage client and …
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1st Line Support Advisor employer: Parent TEST TJ Company 1
Contact Detail:
Parent TEST TJ Company 1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Advisor
✨Tip Number 1
Familiarise yourself with common customer support tools and software, especially applicant tracking systems. This knowledge will not only help you during the interview but also demonstrate your proactive approach to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios with friends or family. Being able to convey information clearly and patiently is crucial for a 1st Line Support Advisor, so honing these skills can give you an edge.
✨Tip Number 3
Research common customer queries related to applicant tracking systems. Understanding the typical issues users face will prepare you to answer questions confidently and show that you're ready to provide exceptional support.
✨Tip Number 4
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace 1st Line Support Advisor
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a 1st Line Support Advisor. Highlight your customer service skills and ability to assist users in navigating systems, as these are crucial for the role.
Tailor Your CV: Make sure your CV reflects relevant experience in customer support or similar roles. Use keywords from the job description to demonstrate that you meet the requirements and understand the company's values.
Craft a Compelling Cover Letter: Write a cover letter that showcases your interpersonal skills and your approach to providing polite, personable, professional, and patient support. Share specific examples of how you've successfully assisted customers in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is friendly and professional, reflecting the company’s ethos.
How to prepare for a job interview at Parent TEST TJ Company 1
✨Showcase Your Communication Skills
As a 1st Line Support Advisor, you'll need to communicate clearly and effectively. During the interview, demonstrate your ability to explain complex concepts in simple terms, as this will reflect your capability to assist clients and candidates.
✨Emphasise Your Patience
The role requires a patient approach when dealing with users who may be frustrated or confused. Share examples from your past experiences where you successfully handled difficult situations with patience and understanding.
✨Familiarise Yourself with the Product
Before the interview, take some time to explore Jobtrain's applicant tracking system if possible. Being knowledgeable about the product will not only impress the interviewers but also allow you to answer questions more confidently.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think of specific instances where you've resolved customer issues in the past, and be ready to discuss your thought process and the outcome.
